Upgraded to W10 from W7 and now want to rollback to W7.

What version of ATI do you have?

I have always bought ATI perpetual. I started with 1 copy ATI 2015 but upgraded that to ATI 2017. I also bought a full version of ATI 2017. ATI 2017 had a bug where option to automatically delete old backups wouldn't stay selected. That caused backups to fail because the backup drive would be full. I had to manually delete the old backups to continue.I bought ATI 2018 for my main computer because the bug was fixed. Also, they added the ability to back up my phone. I stopped using that when I bought 3 copies of ATI 2021. ATI 2021 was a big disappointment. It's interface was painfully slow and the last update broke phone backups. Acronis supported was no help. I talked them into replacing the licenses with 3 of ATI 2018. I am now running 4 copies of ATI 2018. No problems with ATI 2018. I have used the restore file and whole disk several times with no problems.

Mike Lynch said:

Yes, I paid. Now owning four past Versions, PERPETUAL.
The Forum has a MAJOR problem.
If the Forum Member, ME, cannot get Microsoft Office to work, how can the Forum expect to notify the Member of potential Fix's?

There appears to be no way to get or receive a response via TEXT or PHONE!

Catch 22 X 2 = SOL.

I'm not familiar with that forum, but generally speaking, members respond directly on the forum to questions asked on the forum. If you are dealing with Support, that would involve email. Although many forums have built-in email right on the forum. I'm not sure why Office needs to be working right in this case. Do you mean Outlook? Or Live Mail? If your email client is the problem, I suggest you switch to Thunderbird, or some other email client. Thunderbird is really the best option, though.