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Windows 7: DR download manager won't run

05 Dec 2009   #1
beaskies

Vista
 
 
DR download manager won't run

I've bought the Student 32-bit version of Win7. I received a confirmation email with my order number and Key.
Successfully downloaded both the .exe file and the ISO file. I don't want to run the ISO file if I can possibly avoid it BUT the .exe file doesn't run. The Digital River download manager opens, and then says that I need to be connected to the Internet for it to run...when i AM connected! So I don't even get as far as putting the key code in.
Found the Customer service button, which asked for Oder no or email address + last 5 digits of credit card details - it regognises neither of these. I'm pretty sure I bought it directly from the Microsoft website, so perhaps the exe. file is corrupted? Still doesn't explain why it doesn't recognise my order
Any ideas?
I've also tried rebooting but makes no difference

beaskies


My System SpecsSystem Spec
.
05 Dec 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beaskies View Post
I've bought the Student 32-bit version of Win7. I received a confirmation email with my order number and Key.
Successfully downloaded both the .exe file and the ISO file. I don't want to run the ISO file if I can possibly avoid it BUT the .exe file doesn't run. The Digital River download manager opens, and then says that I need to be connected to the Internet for it to run...when i AM connected! So I don't even get as far as putting the key code in.
Found the Customer service button, which asked for Oder no or email address + last 5 digits of credit card details - it regognises neither of these. I'm pretty sure I bought it directly from the Microsoft website, so perhaps the exe. file is corrupted? Still doesn't explain why it doesn't recognise my order
Any ideas?
I've also tried rebooting but makes no difference

beaskies

Hi and welcome

Just curious, why dont you want to run the ISO? it is the prefered method of installation. Plus if you don twant to burn a dvd, and have a USB stick you could install from there.

Let us know if we can help

Ken J+
My System SpecsSystem Spec
05 Dec 2009   #3
beaskies

Vista
 
 

beaskies[/QUOTE]


Hi and welcome

Just curious, why dont you want to run the ISO? it is the prefered method of installation. Plus if you don twant to burn a dvd, and have a USB stick you could install from there.

Let us know if we can help

Ken J+[/QUOTE]

thanks

doesn't the ISO format my hard drive? This would mean spending ages backing up everything onto external hard drives wouldn't it? How would I install it from USB??
cheers
My System SpecsSystem Spec
.

05 Dec 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beaskies View Post
beaskies

Hi and welcome

Just curious, why dont you want to run the ISO? it is the prefered method of installation. Plus if you don twant to burn a dvd, and have a USB stick you could install from there.

Let us know if we can help

Ken J+[/QUOTE]

thanks

doesn't the ISO format my hard drive? This would mean spending ages backing up everything onto external hard drives wouldn't it? How would I install it from USB??
cheers[/QUOTE]

UM NO.

the ISO when burned to dvd does exactly the same as the vhd, or anything else. You can chose to format
if you want, because that is the best way to do it.; If not just chose to upgrade.

Let us know if you need hemp with that.


Ken J+
My System SpecsSystem Spec
05 Dec 2009   #5
beaskies

Vista
 
 

OK i jut tried to run the ISO.
It came up with exactly the same screen (prt screen should be attached) saying i need to connect to the internet.
Sorry, what's a vhd?
What next??!


Attached Thumbnails
DR download manager won't run-drdownloader.jpg  
My System SpecsSystem Spec
05 Dec 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by beaskies View Post
OK i jut tried to run the ISO.
It came up with exactly the same screen (prt screen should be attached) saying i need to connect to the internet.
Sorry, what's a vhd?
What next??!
Ok so you have the setup file which needs to connect to the internet to get the rest. What is the size of both files?

You are going to have to connect one way or another. Doe the Pc have acces to the internet?

Ken
My System SpecsSystem Spec
05 Dec 2009   #7
beaskies

Vista
 
 

I am on the internet! it's the PC i'm using! that's why i'm so stumped...
Both the ISO and the .exe are 346kb
My System SpecsSystem Spec
05 Dec 2009   #8
beaskies

Vista
 
 

heeelllp!!!
My System SpecsSystem Spec
05 Dec 2009   #9
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

I answered you question here:
DR download manager won't run
My System SpecsSystem Spec
06 Dec 2009   #10
gregrocker

 

The cleanest possible install is booting from DVD and formatting the HD.

You need the Win7 DVD to do repairs anyway so burn it since you have the ISO.

Load ISO into ImgBurn, confirm that it says bootable, pop a DVD in the drive and burn at 4x with Verify. If the ISO is intact then ImgBurn never fails.

Boot your DVD to install Win7, plug your ethernet cable, select "Keep connected to internet during installation" then Custom Install, use Advanced drive tools to format your HD and install.

Attachment 40641
My System SpecsSystem Spec
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 DR download manager won't run




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