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Windows 7: Clean Install of Win7 doesnt find HD Drivers

30 Dec 2009   #31
thanotosq

windows7 64-bit
 
 

i guess that i will reformat with the Gigabyte utility program (which is useless for anything else IMO) and try again.


My System SpecsSystem Spec
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31 Dec 2009   #32
TimStitt

Windows 7 Ultimate 64 bit
 
 

It's strange that the disk is not found in the bios when AHCI is turned on. Please ensure that RAID is also enabled when you try this (no need to configure a Raid array though). Be aware that there is also a prompt on most boards to load the driver prior to the bios loading, this is via F6 on my Gigabyte board.

FYI - about AHCI - Advanced Host Controller Interface - Wikipedia, the free encyclopedia

In regards to your new install, take out any/all cards and unplug all USB / firewall devices etc until the OS is installed.

If it still fails check the setuperr.log for more information.

As a last resort, if you have a copy of vista, you may choose to install vista (no need to put a key in) or XP 64 bit , then upgrade to Win7.
My System SpecsSystem Spec
01 Jan 2010   #33
thanotosq

windows7 64-bit
 
 

Thanks TimStitt!

I did a little reading on ACHI after people mentioned it. I have already tried to install Vista, which did not work either.... I guess that i will continue to beat my head against this Windows wall....

As of this moment i have installed and reinstalled and reinstalled and... still nothing... i may try to take the drive out of the computer and install it in my desktop and install 7 there...thoughts about that?
My System SpecsSystem Spec
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01 Jan 2010   #34
gregrocker

 



If you move HD to another machine to install, do not activate until you return it to target machine. It will attempt to swap out drivers and may succeed with only restarts.

If not, point Paragon Adaptive Restore at the HD.
My System SpecsSystem Spec
04 Jan 2010   #35
thanotosq

windows7 64-bit
 
 

Ok, this is the most recent update....

I loaded windows xp successfully, but was unable to install 7 after the completed and update xp install....

I was able to get Vista 32bit to install, but was unable to do the clean install with windows 7 64bit...

I attempted to install windows 7 on my PC (Asus Maximus Extreme x38, Intel e8400 OC, 4gig Corsair Dominator, 3x750gig Samsung spinpoints, MSI 4890 OC, Creative SB Platinum, D-link wireless N card, Plextor DVD dual layer drive).... So, i know that the media is good...

The only suggestions that i have seen elsewhere on the interweb is to check the installation media....and i have done that...

I also saw that there was a guy on Newegg (where i bought all the parts) who is running the same MB/CPU combo that i am with windows 7 64bit... so, unless he's lying, it can be done.

I am going to call Microsoft in the morning and try to figure this out. If that fails, i guys that i will swallow my pride and go to Micro Center and have them take a look.
My System SpecsSystem Spec
04 Jan 2010   #36
gregrocker

 

Please let us know the quality of MS Tech Support for Windows 7.

In the past I have gotten more than the value of my product in tech support from them.

Their policy is supposedly that they will work any issue through to completion for a cooperative customer, even elevating to a research team if necessary.

I also would call back several times if not satisfied with the support, until I find an agent who can help me.
My System SpecsSystem Spec
04 Jan 2010   #37
thanotosq

windows7 64-bit
 
 

Well, I just called and was told that because i bought an OEM disk from Newegg.com they could not help me.... The options were to call Newegg (who would tell me that i am on my own), try to exchange my OEM disk for a retail disk, or pay $56 to get support over the phone. I wouldnt mind doing that at this point, even though it would have at that point cost me as much as the retail version... but there is a Micro Center near my house, so i will try them first.

I will update when i get some answer from either one.
My System SpecsSystem Spec
04 Jan 2010   #38
gregrocker

 

Appalling.

MS, do you know your Tech Support is referring retail customers to the sales outlet for Tech Support?

Did you call back to try another agent? Sometimes they can get lazy. Don't tell them where you bought it. Or was it OEM that caused the refusal?

Why would retail OEM not be supported? The price?

You have come so far, even slipstreaming drivers which is advanced stuff.

You're due a break.
My System SpecsSystem Spec
04 Jan 2010   #39
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Appalling.

MS, do you know your Tech Support is referring retail customers to the sales outlet for Tech Support?

Did you call back to try another agent? Sometimes they can get lazy. Don't tell them where you bought it. Or was it OEM that caused the refusal?

Why would retail OEM not be supported? The price?

You have come so far, even slipstreaming drivers which is advanced stuff.

You're due a break.
@Greg
Agreed on all accounts.
If only Microsoft's customer service was focused-on as much as their product development. Thanotosq deserves better.


@thanotosq - Last lot of ideas.
1. Your XP and Vista installs show that the problem only occurs in Win7 64bit. Not a solution; but did you know that the same key will work in the 32bit windows 7 version of the same flavour. i.e. business, home basic, ultimate etc. This may help if you want to rule out 64bit as an issue. AND - If you have a friend with any flavour of 32bit win7, you can edit the installation media so that it asks you which flavour to install.

2. You said that you found another user with the same hardware, even different RAM or different hardware firmware on the same model device (like a hard drive) could be the cause of your pain here. We can test for this as follows (and you may already have done one or both of these, or they may not be viable options for you):
  • Minim requirements Install: Open the case and remove everything except that pesky hard drive and the absolute minimum required for install. Remove all other drives, add-in cards, extra RAM, USB cables/devices, LAN cables etc. Only leave matching sticks of RAM in.
  • Hardware isolation testing: This process involves swapping out one piece of hardware at a time to see if you can find the problem. I'd start with the hard drive, see if you can beg, borrow or buy another one (preferably the first two as we can't tell for sure that the problem is here). If I had to pick an order for testing id go with Harddrive, RAM, powersupply, mobo)

3. As Greg said - call back and try another agent.
My System SpecsSystem Spec
04 Jan 2010   #40
gregrocker

 

Quote   Quote: Originally Posted by TimStitt View Post
3. As Greg said - call back and try another agent.
Ask them to read you the rule which precludes them helping you on retail OEM.

Be very polite which goes a long way with tech support. For one thing, it makes it clear sooner which ones aren't wanting to help so you can politely hang up and call right back.

Then get their agent number and report back.

We have MS outreach people reading these threads.
My System SpecsSystem Spec
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 Clean Install of Win7 doesnt find HD Drivers




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