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Windows 7: Driver issues when installing win7

04 Jan 2010   #1

Win 7
Driver issues when installing win7

I'm attempting to install windows 7 ultimate on a desktop. It's a dual core AMD, 2 gigs of ram, etc. It has a DVD drive out of a HP a640N, which HP says is a Philips DVD8401 (this is a IDE drive, not SATA). I mention this because after I select my language and keyboard type, after it says "starting setup" for a very long time, I come to a screen that says "A driver for a CD/DVD drive is missing, please insert a USB drive or CD with the driver on it" or something to that effect. I have tried downloading all the drivers from the HP site and putting them on a DVD and having it search that, but to no avail. I am rather confused to how it can't find a driver for a device it is seemingly using just fine.
I have installed win 7 from this DVD before with no problem on my HP Tx2 tablet, so I doubt it's the DVD.

Any suggestions would be much appreciated! Thanks.

Here are pictures of the two places it is hanging up and taking forever to get through, and the spot where it runs into the driver issue.

My System SpecsSystem Spec
04 Jan 2010   #2

Win7 Ultimate X64

You could always try installing from a usb flash if you cant fix this problem, theres a tutorial for making a bootable flash drive from your win 7 dvd in the tutorials section.
Just an option
My System SpecsSystem Spec
04 Jan 2010   #3


Ak, welcome to Windows 7 Support Forums,
The issue you have is a known issue and there are several workarounds that we can use. Your DVD is not recognised so you will need the drivers for this peripheral.
If you have a pendrive you can install from the pendrive or if you are using dvd media you can do a custom install and load the dvd drivers from the pendrive.

My System SpecsSystem Spec

05 Jan 2010   #4

Windows 7 x64

I have installed Win 7 several times using a PATA DVD with no problems.

If your are getting an error, it must be something about the drive, or bios.

Can you check for a firmware update for the dvd?
My System SpecsSystem Spec
05 Jan 2010   #5
Microsoft MVP


It is prompting for IDE controller driver.

Find it on your maker's Support Downloads page for your exact model of computer or mobo (if Custom build). Unzip the driver or chipset onto flash stick or CD and browse from link until it picks up driver.

First though you might try Pauly's advice to try boot installing from flash stick: USB Windows 7 Installation Key Drive - Create

Sometimes a flash stick can boot by just formatting stick Primary FAT32 in Disk Management and sliding DVD files onto it, then look for stick under HD's on Boot Menu, accessed by key given on first bootup screen or by entering BIOS to set stick first to boot.
My System SpecsSystem Spec

 Driver issues when installing win7

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