Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Free Win7 Upgrade wont install

09 Jan 2010   #1

Windows 7
Free Win7 Upgrade wont install

I have an Acer 1410 Netbook with VIsta Home Premium (32 bit). It came with a free Win7 upgrade certificate. The install DVD(s) just arrived in the mail.

When I try to open the DVD in the external drive, the drive oens and I get a message "insert disk". When I insert the disk, it just sits there. Same is true when I try to explore the disks. I've also tried it on another laptop using the same external DVD drive.

I even tried it on another computer with an internal DVD. same problem. It won't let me explore the disk, and it won't let me open or autoplay. It kicks it out and tells me to insert a disk.

I tried to boot from the CD - even though the instructions are clear that I should just run the disk... It isn't a bootable DVD. Any ideas what is going on here?

THe upgrade is a set of 2 DVDs. One is supposed to be a "wizard" and the other is the actual Windows7 DVD. That makes me doubt that I just got a defective disk.

The Acer site is totally useless for support, so I am coming to you guys to see if I can get some help.

ANy ideas???

My System SpecsSystem Spec
09 Jan 2010   #2


We have two of the Acer Upgrade Kits here, also, and have helped quite a few others who are able to get the Windows 7 DVD in the kit to boot for a clean formatted install.

It is a white DVD, not the Green one with Drivers/Apps which we haven't needed for anything here since the WIn7 DVD has all of the drivers. But browse it to see.

Have you set your DVD driver first to boot in BIOS? Has it booted for other DVD's before? Boot from CD - How to Boot your Computer from a Bootable CD or DVD - Boot to CD

If you are sure you are using the Win7 DVD and can't get it to boot, the problem is likely your external DVD drive not being set to boot in BIOS. Try the key given on the first bootup screen for Boot Menu; look for the external by name.

If this fails, try extracting the DVD ISO using ImgBurn and writing to flash stick: USB Windows 7 Installation Key Drive - Create
My System SpecsSystem Spec
09 Jan 2010   #3
Microsoft MVP

Windows 7 Ultimate 32bit SP1

What happens when you put the 'Wizzard' DVD in?
My System SpecsSystem Spec

09 Jan 2010   #4

Windows 7

Quote   Quote: Originally Posted by Jacee View Post
What happens when you put the 'Wizzard' DVD in?
Same exact behavior as when I try starting with the green Win7 disk. It ejects and tells me to insert the disk.

I'm looking around for another bootable DVD to see if I can get the netbook to boot from the DVD-ROM drive. I have t set that way in the BIOS, but the only disks I've tried to boot from are the two in this upgrade.
My System SpecsSystem Spec
09 Jan 2010   #5


Another thing you can try is to extract the DVD files to desktop to run Setup. If it will run, choose Custom install. Your files will all be placed in a windows.old folder.
My System SpecsSystem Spec

 Free Win7 Upgrade wont install

Thread Tools

Similar help and support threads
Thread Forum
Some Win7 updates won't install. Can't install SP1 or Win 7 Upgrade
I've a customer whose Win 7 Home 64 bit won't install all the updates. He's got a list of ~24 updates that, when installed, results in error code 8007371b or 80073712. I've run SFC successfully with no errors as well as AntiMalwarebytes. Also ran MS Fixit 8025769253168492.4.1 which said it...
Windows Updates & Activation
Java application wont install win7
I have Jre6 installed already. When I double click on the jar executable , the program stars. The default program location is C:\program files\Evodatamanager. When tries to install I get the error message : "Cannot write to this folder chose another" I tried to install as administrator but...
Why wont Win7 install if there isnt a floppy drive??
Please tell me someone else has this issue! Cause its confusing the hell out of me, and after changing a million things in the BIOS and other things nothing works! When i first went to install windows 7, it would remain on the first blue blank screen. (the one before all the installation options...
Installation & Setup
Desktop PC wont upgrade from Vista to Win7 32-bit
I have Windows Vista Home Premium 32bit and everytime I try to install Windows 7 from my desktop I will click install and It says "Setup is loading temporary files" It will say this for about 10sec then run a command prompt and close bringing me back to the desktop asking if I want to install. I...
Installation & Setup
Win7 (32bit) to Win7 (64bit) upgrade install error
Hello I have purchased and downloaded both 32 bit and 64 bit Windows7 Professional (no CDs or media here only download version) I sucessfully upgraded from Vista 32 to Win7 32 Then I upgraded my hard disk (140Gb 500GB) and RAM (3GB to to 4GB) Now I would like to go from Win7 32bit...
Installation & Setup
Upgrade (not clean install) from Win7 7264 to Win7 RTM?
Hey, I currently have Windows 7 Build 7264 64-bit, and I have a lot of apps installed. I don't want to lose them, so I want to upgrade. Can I do this with my specs? (64 bit, 7264) Upgrade to 7600 RTM. If I can't, how can I keep my apps through a clean install?
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:35.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App