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Windows 7: trouble with uprading from win7 32 to win7 64

20 Jan 2010   #1
westbanker

window 7
 
 
trouble with uprading from win7 32 to win7 64

Well im trying upgrade from win7 32 bit to win7 64 bit on my computer, but I get the error when I use the setup.exe "The version of this file is not compatible with the version of Windows you're running.Check your computer's system infomation to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." . I also try to boot from disk , but it get stuck at the window screen with just my mouse pointer showing . Any help would be great - Thanks


My System SpecsSystem Spec
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20 Jan 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Quote   Quote: Originally Posted by westbanker View Post
Well im trying upgrade from win7 32 bit to win7 64 bit on my computer, but I get the error when I use the setup.exe "The version of this file is not compatible with the version of Windows you're running.Check your computer's system infomation to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." . I also try to boot from disk , but it get stuck at the window screen with just my mouse pointer showing . Any help would be great - Thanks
Do a clean install


Clean Install with a Upgrade Windows 7 Version[2]=General Tips

Follow the excellent instructions in our tutorial, and you should be alright. Good Luck
My System SpecsSystem Spec
20 Jan 2010   #3
westbanker

window 7
 
 

well I cant even get to the custom or clean install option , after i boot from disk .. windows files are loaded then im stuck @ a blue screen with only my mouse pointer . Any help would be greatfull -thanks
My System SpecsSystem Spec
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20 Jan 2010   #4
westbanker

window 7
 
 

Is there a update so i wouldnt get the error "The version of this file is not compatible with the version of Windows you're running.Check your computer's system infomation to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher." - Any help would be great -Thanks
My System SpecsSystem Spec
20 Jan 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Try this

http://www.microsoft.com/downloads/d...displaylang=en

This is a good place to start. Download, test and get back to us with the results.

You have to set the BIOS to boot from the DVD. Put DVD in computer and then boot up.

I am sure that is your problem, but do the above test first.
My System SpecsSystem Spec
20 Jan 2010   #6
westbanker

window 7
 
 

64-bit report

! Custom installation required

4 system requirement passed

Coprocessor Pass

5 devices listed as compatible

2 programs listed as compatible

-----------------------------

And my Bios are already set to boot from cd/dvd (well it gives me the option to boot from cd)

Not sure what it can be - thanks for all the help so far Ricc46
My System SpecsSystem Spec
20 Jan 2010   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Read this advice written by one of our Members, Jonathan.

https://www.sevenforums.com/installat...-problems.html

It sounds like a conflict between 64 bit and 32 bit, which should happen if you are not booting from the DVD, but rather from your OS. I know that you told me that you set the BIOS to boot from the DVD, but I can only tell you what the problem appears to be, to me.
My System SpecsSystem Spec
20 Jan 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I would also look at the answers supplied by our own SIW2. He is one of our best. You cannot go wrong taking his advice.

Windows 7 Wont Install
My System SpecsSystem Spec
20 Jan 2010   #9
gregrocker

 

Wait longer for the installer files to load after booting the DVD.
My System SpecsSystem Spec
26 Apr 2010   #10
Techguystu

Microsoft windows 7 ultimate 32 bit
 
 

hi change the boot priority the disc drive instead of the harddrive first then try runnin the disc from bios
My System SpecsSystem Spec
Reply

 trouble with uprading from win7 32 to win7 64




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