[HELP] when turn on my notebook, one module is missing

hi guys, i'm new here.. but i want to ask something.. my notebook just installed windows 7 professional a week ago, there's no problem beginning..

but yesterday, when i turn on my notebook, just after booting, it said that folder windows\system32\schnas21.dll module can't be found.

could you guys tell me, what module is it?? and how to get that module??
thank's

Looks like that is a virus or malware. Do you have anti-virus installed? Which one?

Also, in MSCONFIG, disable any entry that resembles that schnas. If you're unsure, disable everything other than the antivirus app, then re-enable one by one.
Run CCleaner, it'll remove any orphan entries which may be responsible for that message.

Desslok said:

Looks like that is a virus or malware. Do you have anti-virus installed? Which one?

yes, i use the last avast free antivirus, i know there are 2 viruses(nzyqea.exe and nzyqeb.exe), and i already delete it, but now still nothing changes.. still like that when i turn on my notebook

Kari said:

Only reference I can find is a German website (Firefox öffnet sich und schließt wieder - schnas21.dll - PCFreunde.de). According to that site, it is a trojan (TR\Fakealert.qyw.B).

Run Malwarebytes and see if it helps.

Kari

i don't know why, it said this module can't be found.. i'll try that malwarebytes..

Bill2 said:

Also, in MSCONFIG, disable any entry that resembles that schnas. If you're unsure, disable everything other than the antivirus app, then re-enable one by one.
Run CCleaner, it'll remove any orphan entries which may be responsible for that message.

i'll try CCleaner too guys, thanks..

any other suggestion??

It seems to me that your AV partially took care of the issue. Seems like maybe it quarantined the DLL but the trojan is still launching and looking for a DLL it needs. Did you see anything in MSconfig as mentioned?

Desslok said:

It seems to me that your AV partially took care of the issue. Seems like maybe it quarantined the DLL but the trojan is still launching and looking for a DLL it needs. Did you see anything in MSconfig as mentioned?

sory, i'm beginner with this notebook and windows 7, where could i see the MSconfig??

Kari said:

Check if you can find the Fakealert.qyw.B, it should be in your temp folder.

where could i see the temp folder??

oh guys i already found the msconfig using run, i could see 1 start item using that module is canaveral and the manufacturer is unknown, so what could i do??

andresse89,
Canaveral is not a routine startup item. Uncheck this item in MSCONFIG. It'll give you a message about wanting to restart, do so.
Before restarting, under the column "Command" in Startup tab of MSCONFIG, note down its path. Delete this file from that directory by rebooting the PC in Safe Mode.