Windows 7 upgrade setup error: ntdll.dll


  1. jpenn
    Posts : 2
    Vista
       New #1

    Windows 7 upgrade setup error: ntdll.dll


    Hi All,

    I searched the forum and found a lot a references to issues related to the ntdll.dll, but nothing related to running the setup.exe for Windows 7 upgrade (from Vista).

    When I run the setup for my upgrade to Windows 7 the setup application crashes early in the process and I get this error:
    ---------------
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: setup.exe_Microsoft® Windows® Operating System
    Application Version: 6.1.7600.16385
    Application Timestamp: 4a5bc07e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03821
    Exception Code: c0000005
    Exception Offset: 000399ae
    OS Version: 6.0.6002.2.2.0.256.6
    Locale ID: 1033
    Additional Information 1: bfef
    Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
    Additional Information 3: bfef
    Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
    ========

    I could not find any thing on google that got me any closer on resolving this issue. Thanks!

    Jim
      My Computer
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  3. Jonathan_King
    Posts : 13,354
    Windows 7 Professional x64
       New #2

    Welcome!

    You may try testing your system files. Open an elevated command prompt and enter sfc /scannow.

    If that doesn't work, you may need to boot from the DVD or other installation source, and do a clean install. Be sure to backup your data first. You can use the Easy
      My Computer
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  4. jpenn
    Posts : 2
    Vista
    Thread Starter
       New #3

    Thanks Jonathan, I did perform the suggested sfc /scannow and it did find some issues that it could not fix and it ask me to check the log file for further information. I did that too, but I was not able to understand the file enough for me to take any real action. I think I will need to boot from the CD and do a fresh install, which is always provide the best install anyway.

    Thanks for your help.
      My Computer
    Quote Quote

 

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