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Windows 7 freezes after upgrade install
Hi everyone.
4 months ago I purchased a Toshiba Satellite laptop (model U500) with Vista pre-installed. The guys at Best Buy / Geek Squad offered me the Windows Seven upgrade and in-store installation. I accepted.
They initially had some difficulties during the install (froze after Windows 7 installation) but after a delay, it all seemed to be working fine (but they did not tell me how they fixed the problem). However upon returning home, I found that the keyboard showed some randomised response lag and I had no time to address this as I was leaving the country (Canada) for the UK. I never dealt with this frustrating issue.
The reason why I mention this is because I think it might relate specifically to my current problem, which is:
Four days ago I was hit by a pop-up virus (Trojan.FakeAV), after running Norton 360 the problem was identified and, I thought, fixed. However after Norton had removed the virus I found none of my executable programs would launch and instead I was greeted by window asking which program I would like to use to run the program (I would like to point out that at this point my keyboard suddenly started working perfectly for first time since I purchased it). This was diagnosed as a registry /file association issue and I followed all suggested steps to fix this but none of them worked. My only option was a clean re-install.
I ran my Geek Squad supplied recovery discs and re-installed Vista before installing all available updates. I then re-started, inserted my official Windows 7 upgrade disc (64-bit edition) and followed the instructions, including loading all available updates. After many hours the process finished and my computer began to boot Windows 7 for the first time. Everything seemed OK as the desktop, icons and task bar all appeared.
Then it seemed to freeze and the trackpad and keyboard were no longer responding. A pop-up from the taskbar and mentioned either 'a failure to install drivers' or 'drivers failed to install',I don't remember exactly and I'm now working in safe-mode where the keyboard and trackpad are working fine. As I am now living in a different country I can't go back to the store (Best Buy/Geek Squad) and ask the guy what he did to fix it the first time.
I am no computer novice but all this has left me stumped and I would really appreciate all or any suggestions to this maddening problem! I know that among all the clever people on this forum there has to be a solution. Now I have had a taste of a fully functioning keyboard I am reluctant to go back the way it was before and obviously don't want to live in safe mode. There has to be some way to have both Windows 7 and my keyboard/mouse working at the same time. I have posted my specs at the bottom of this message.
Please help!!
Thanks for reading.
Pentium dual core T4200@2.00ghz
4.00 GB Ram
Mobile intel 4 series express chipset family
286GB Hard drive