New
#11
I explained the reason for this: computer maker's no longer provide a clean-copy DVD of OS because their profit margin is so slim it is limited mainly to the sponsor's bloatware. So they have come to enforce the crapware by refusing to support clean reinstalls. I never tell them I have clean reinstalled if I need support.
Most tech enthusiasts overcome this by finding a clean-copy install DVD from a friend, associate or by downloading from internet (see precautions in my earlier post).
We are not allowed to post links to downloads as it encourages piracy, and we only want to help those who have a legit license as you say you do.