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Windows 7: Windows 7 RC - Cannot find CD/DVD device driver?

11 May 2009   #11
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

I had the same problem (using the same unit). Removed the sony and installed an HP that was doing nothing but lying around, and what do you know it worked. My unit came with the sony (SATA), and from the beginning was if nothing a big problem. Sony is sending me a new unit (no cost).


My System SpecsSystem Spec
.
11 May 2009   #12
Rhirtix

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Snuffy View Post
Your device is actually a Liteon DVD unit.
How do you know? BIOS says Optiarc as does System Information.

Since for some reason, Win7 can not see your DVD drive:
Quote   Quote: Originally Posted by Snuffy View Post
1. open system and insure the DVD device is set a Master or slave depending on how you have it installed. (Win7 does not like CABLE SELECT).
2. normally that will allow Win7 to see your DVD.
You mean open the system physically and check the jumpers on the back?

Quote   Quote: Originally Posted by Snuffy View Post
3. If this does not work, use the manual install method.
What do you mean by "manual install method?" Please clarify.

Quote   Quote: Originally Posted by Snuffy View Post
4. also insure the dvd device is shown in the bios.
It is as an Optiarc AD-7190A.

Quote   Quote: Originally Posted by Snuffy View Post
5. watch carefully on boot, and insure the boot sequence shows the dvd device. Didn't think of doing this. Will do.
I have found once in a while, since Win 95, totally removed the device, boot , normally. wait 3 min. shutdown, install device insuring the cable matches the proper selection on the device. (do not use cable select) either master or slave. boot an enjoy you DVD device.
Thx
My System SpecsSystem Spec
11 May 2009   #13
Rhirtix

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Lee View Post
I had the same problem (using the same unit). Removed the sony and installed an HP that was doing nothing but lying around, and what do you know it worked. My unit came with the sony (SATA), and from the beginning was if nothing a big problem. Sony is sending me a new unit (no cost).
The drive is discontinued tho. I'm not even sure if it's still under warranty. What link or phone number did you use to attempt to get a better drive? Did you attempt any solutions prior to replacing the drive?

Thx
My System SpecsSystem Spec
.

11 May 2009   #14
Lee

Win 7 Pro x64, VM Win XP, Win7 Pro Sandbox, Kubuntu 11
 
 

Went to Sony on line (support) and emailed them of the problems I was having. My computer is a Gateway FX series (purchased in July of 08) with Vista Ultimate installed. When first attempting to install 7 beta it wouldn't work (Nov 08) then again in Jan 09 with 7 beta 7000, then finaly with RC in April. So the DVD drive was still within the one year warranty. All my work with sony was done via email. Had to supply them with all the info on the computer along with purchase date, and a copy of the manifest from Gateway to ensure the purchase date was in order. It took about two weeks before receiving an answer, but in my case it was the right answer.

Your Welcome
My System SpecsSystem Spec
11 May 2009   #15
Snufffed

 

Quote   Quote: Originally Posted by Rhirtix View Post
How do you know? BIOS says Optiarc as does System Information. I did a research on who makes the DVD Device

Since for some reason, Win7 can not see your DVD drive:
You mean open the system physically and check the jumpers on the back?
Yes, make sure it is set to Slave or Master - depends on how you have it installed.

What do you mean by "manual install method?" Please clarify.
Quote:
Open Device Manager.
  1. Right-click the top node in the details (action) pane.
  2. Click Add legacy hardware.
  3. In the Add Hardware Wizard, click Next, and then follow the instructions on your screen.
It is as an Optiarc AD-7190A. yes I understand what it is.



Thx
Your welcome.
My System SpecsSystem Spec
11 May 2009   #16
Rhirtix

Windows 7 x64
 
 

What is considered a good speed to burn an ISO image? 1x? 4x?
My System SpecsSystem Spec
12 May 2009   #17
Rhirtix

Windows 7 x64
 
 

Jumpers for the optical drive are on Master setting.

I did a slow burn (1x) with ImgBurn, and it still wouldn't work properly (i.e., upon bootup or autorun from within Vista).

I ended up re-downloading the file from the MS W7 site, this time using IE8 and its plug-in d/l manager, and it burnt fine to a new DVD next time around.

No errors - check
Verify OK - check
Autorun OK - check
Bootable install - check

I can only assume the initial ISO file I was working with was a d.o.a. - probably a hiccup in the initial download connection or a strange pause.

Thanks for all your guidance folks.

+ rep all around
My System SpecsSystem Spec
12 May 2009   #18
Snufffed

 

Excellant, sounds like you had a BAD COPY of the other or HACKED really bad.
Glad you have it working.
My System SpecsSystem Spec
25 May 2009   #19
drew101

XP Professional
 
 

Hi, i am running into a similar problem where i get stuck at the dirver install screen. I am running XP Pro and im installing windows seven in Microsoft Virtual PC. i have tried burning at slowst speeds and now have used three DVDs! anyway i still end up at the "load Driver" page. DVD must be working properly for windows to even start the install process... why is it neccessary for windows to load a driver when its running off the CD already??? any help would be greatly appreciated! Thanks! Drew.
My System SpecsSystem Spec
26 May 2009   #20
Snufffed

 

Your using the XP Drivers to start with, and if your CD-DVD is not recognized by Win7, then you have to install them prior to allowing Win7 to continue, sort of like SATA drivers, or in my case my IDE extension card. Put your cd-DVD drivers on a flash drive or floppy drive, which ever you use. then install.
If in doubt about your device use thi to check'
My System SpecsSystem Spec
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 Windows 7 RC - Cannot find CD/DVD device driver?




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