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Windows 7: plz help ... huge problem when upgrading to windows 7

20 Jul 2010   #21
kak2a2

Windows 7 Ultimate x64
 
 

short DST , long DST and long generic .....failed !
and the others passed
do i need to do the tests for the external too ?

Love Windows 7 i did that before but it didn't work out


My System SpecsSystem Spec
.
20 Jul 2010   #22
gregrocker

 

Confirm HD failed the Long test.

Were there any repairs offered or completed? If so, run the long test again as it might be repaired.

If repaired, run chkdsk /r from booted Win7 DVD Repair console Command Line - press Shift F10 at first screen. This tests the file system.

If not, back up your data and replace your HD.

If you want a second opinion, boot GWScan which also works on most HD makes: GWSCAN 5.12 File unzips to C:cabs where you will find ISO to burn.
My System SpecsSystem Spec
20 Jul 2010   #23
kak2a2

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Quote   Quote: Originally Posted by kak2a2 View Post
gregrocker
i made a recovery disk using a program called " vaio recovery center "
and i'm making an image backup using
"macrium reflect"
and i'm doing the tests know ....
1-Be sure to boot the Recovery Disk to make sure it works and see what options it gives you.

2-Also make the Macrium boot disk so you can use your Macrium image if needed. Go ahead and boot the CD to make sure it finds the saved image and cues it up for reimaging.

3-Let us know how the memory and hard drive tests go.

Before you wipe the HD to try clean install again, make sure you have the latest BIOS version by checking for updates on Vaio Support Downloads webpage for your model.

4-Also check in BIOS setup to see what your SATA controller setting is. Try AHCI first, then IDE if necessary.

This time use the drivers given by the Win7 installer and offered by optional Windows Updates. Any drivers then missing can be found on Vaio Downloads page for your model.

If the problems persist after clean reinstall we will help you troubleshoot them in Event logs or in our expert Crashes and Debugging forum.
i did # 1 and it works
#2 and it works
#3 and the result was failed
#4 how do i find the bios ?
My System SpecsSystem Spec
.

20 Jul 2010   #24
kak2a2

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
1-Confirm HD failed the Long test.

2-Were there any repairs offered or completed? If so, run the long test again as it might be repaired.

If repaired, run chkdsk /r from booted Win7 DVD Repair console Command Line - press Shift F10 at first screen. This tests the file system.

3-If not, back up your data and replace your HD.

If you want a second opinion, boot GWScan which also works on most HD makes: GWSCAN 5.12 File unzips to C:cabs where you will find ISO to burn.
1- confirmed
2- no
3- there is a big chance that i can change it for free but i need your help with that, i have a warranty on my hardware, but in order to change it for free they need to be 100% sure that there is a problem with the hard disk , and they will say this " we will reinstall the windows and if the windows was installed correctly then there is nothing wrong with your HD" so what i should say to them to prove that there is wrong with the HD ? otherwise they will let me pay for changing the HD and i think that it's expensive
My System SpecsSystem Spec
20 Jul 2010   #25
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Can you take a screenshot of the failed screen.
My System SpecsSystem Spec
20 Jul 2010   #26
Petey7

Windows 7 Professional SP1 64-bit
 
 

Did you get an error code? I recently got my old Fujitsu HDD replaced via warranty and all i needed was the error code Fujitsu diagnostics gave me. The HDD still worked for the most part, other than occasional BSOD and making weird noises. I talked to Dell one time and they said they couldn't do anything until the drive was completely unusable. I talked to them a second time and provided the error code. The new HDD was on my front porch in a couple days. Sony might be different, but the error code should be all you need.
My System SpecsSystem Spec
20 Jul 2010   #27
gregrocker

 

Run the full test again and get exact error messages and codes. Call your Tech Support and give this information to them.

Sometimes they require you to have the licensed OS on there when you ship it back under warranty. If so, back up your files and run the Recovery disks or Recovery partition to restore the machine to factory condition, then ship it back. Or maybe they will let you return just the HD if they can verify it is bad.

I would also run GWScan to verify that HD is bad and that there are no repairs available to run.
My System SpecsSystem Spec
21 Jul 2010   #28
kak2a2

Windows 7 Ultimate x64
 
 

this is a print screen for the seatools test HERE ( where can i find the error code ? )
a print screen for a vaio program called vaio hardware diagnoses and the test in this program showes that there is nothing wrong with my HD ! HERE
and i also did all these tests and i pessed them all successfully .. HERE
and i did the GWScan the result was ( failed ) and the error code was 0225
and it said that the failing reason was because of ( too many errors )
so now what , which program do i trust and what should i do ?
My System SpecsSystem Spec
21 Jul 2010   #29
gregrocker

 

Did you run chkdsk /r from Win7 CMD, or the Win7 Repair CD or Install DVD Repair console Command Line?

Type CMD in start search, rightclick result to Run As Adminstrator, type chdsk /r, schedule for next restart, restart. Or from disk, press Shift F10 at first screen, open Command Line to type chkdsk /r

After chkdsk you can sort that and the HD diag test results with your tech support since the Vaio tests are clean but other two fail. Or you can proceed with steps to wipe the HD to get the cleanest possible reinstall:

Quote   Quote: Originally Posted by gregrocker View Post
Be sure to boot the Recovery Disk to make sure it works and see what options it gives you.

Also make the Macrium boot disk so you can use your Macrium image if needed. Go ahead and boot the CD to make sure it finds the saved image and cues it up for reimaging.

Let us know how the memory tests go.

Before you wipe the HD to try clean install again, make sure you have the latest BIOS version by checking for updates on Vaio Support Downloads webpage for your model.

Also check in BIOS setup to see what your SATA controller setting is. Try AHCI first, then IDE if necessary.

This time use the drivers given by the Win7 installer and offered by optional Windows Updates. Any drivers then missing can be found on Vaio Downloads page for your model.

If the problems persist after clean reinstall we will help you troubleshoot them in Event logs or in our expert Crashes and Debugging forum.
My System SpecsSystem Spec
21 Jul 2010   #30
kak2a2

Windows 7 Ultimate x64
 
 

"Did you run chkdsk /r from Windows 7 CMD, or the Windows 7 Repair CD or Install DVD Repair console Command Line? " sorry but i didn't understand that
and i tried to type chkdsk /r in the cmd but it tells me that it's not recognized ...

wiping the HD is like formatting it ?
and if i wiped my HD would it be as good as new ?
would it be better to just change the HD ?
bacause now , i don't really care about my programs and drivers
i'm ready to reinstall them all over again !
but i just want a perfect windows 7 :S
My System SpecsSystem Spec
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 plz help ... huge problem when upgrading to windows 7




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