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Windows 7: Logitech G9 mouse works intermitenttly with Win 7 Ultimate x64 bit

28 Jul 2010   #21
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

Quote   Quote: Originally Posted by chev65 View Post
I'm using both the G15 keyboard and the G9 mouse but have none of the problems described here. There must be another program causing this problem, maybe an A/V software problem can't say for sure.
Why would an A/V software control how the drivers are allocated?

But, anyways, it is good that you have both of them, perhaps I can tax your brain a little more...

Quote   Quote: Originally Posted by chev65 View Post
There is one thing I noticed right after I installed the G9 driver when I first open up the G9 control panel, it asked me if I wanted this device to be the default pointer device which I answered yes too.
Yes, it did it to me too and I also answered Yes.

You know, I am still looking at the Dual Boot as the culprit here as I don't believe that using Win 7 RTM is the cause of it.


Quote   Quote: Originally Posted by chev65 View Post
Other than that it always starts with the settings I choose. Just be sure that you hit the apply-ok button after you edit the settings and they should stick.
Yes, I always do that, and it is another annoying thing that I have noticed, you must hit the Apply button first and then the Ok button for the changes to work.

Can you do me a favor, can you go to your Device Manager and tell me what driver (or drivers) you have for the Logitech G15.

Also, while you are at it, can you also check that you don't have 2 different drivers (Microsoft & Logitech) under "Mice and other pointing devices".

OH and can I assume that you are also using Win 7 Ultimate 64 bit?

Thanks a lot


My System SpecsSystem Spec
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28 Jul 2010   #22
Warluck

Windows 7, Ultimate 64bit Version 6.1.7600
 
 

Bonjour Asta,
I am, too, using a Logitech G9 mouse, awesome toy which I'll never depart unless it fails ;p)

I have a problem similar to yours but never at startup. When the computer completely goes to sleep for a long period of time and it woke up, the mouse seems to enter a "standard mouse" behavior. To fix this problem I unplug the usb receiver (which is connected into the charger) and reconnect de key and then the mouse behave as a G9 with setpoint's setup. This is a known problem you can read alot on in the logitech forum and for which there is no, at this time, known solution.

Don't know if I read correctly as I did in cross page but is your problem appears at boot up, wake up or both and could you please try to unplug your usb receiver and re-plug it to see what happens.

By the way, are you using the receiver in the charger or an other usb port?
My System SpecsSystem Spec
29 Jul 2010   #23
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

Quote   Quote: Originally Posted by Warluck View Post
Don't know if I read correctly as I did in cross page but is your problem appears at boot up, wake up or both and could you please try to unplug your usb receiver and re-plug it to see what happens.

By the way, are you using the receiver in the charger or an other usb port?
Thanks Warluck, this is something I had not thought about and I will gladly try is the next time around.

Oh and, I am using the Logitech reciever in the charger.

Do you also have a G15 Keyboard or just a G9 mouse?

What setpoint version are you using? Can you check your "Mice and other pointing devices" in Device Manager to see if you also have a Microsoft Driver installed?

Are you using Win 7 Ultimate 64 bit? Sorry to be so noisy, I am just trying to get to the bottom of it.
My System SpecsSystem Spec
.

29 Jul 2010   #24
Warluck

Windows 7, Ultimate 64bit Version 6.1.7600
 
 

Your are welcome Asta,
and no, I am not using the G15 keyboard, only the mouse.

About the version, I am using the french version of the Setpoint software (but my search on Logitech's website leads me to think that this problem is known whatever the software language).

Control Center : 4.80.103
Driver : 4.82.11

And in the Device Manager, under Mice and other pointing devices, I only have the following : Logitech HID-compliant Cordless Mouse

And for the windows version I am using Windows 7 - Ultimate 64 bits.

Hope this will help you.

Regards,

P.S. Don't hesitates if you have other questions and please, post if you ever find a solution for this quite anoying problem!
My System SpecsSystem Spec
29 Jul 2010   #25
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by AstaLaVista View Post
Quote   Quote: Originally Posted by chev65 View Post
I'm using both the G15 keyboard and the G9 mouse but have none of the problems described here. There must be another program causing this problem, maybe an A/V software problem can't say for sure.
Why would an A/V software control how the drivers are allocated?

But, anyways, it is good that you have both of them, perhaps I can tax your brain a little more...

Quote   Quote: Originally Posted by chev65 View Post
There is one thing I noticed right after I installed the G9 driver when I first open up the G9 control panel, it asked me if I wanted this device to be the default pointer device which I answered yes too.
Yes, it did it to me too and I also answered Yes.

You know, I am still looking at the Dual Boot as the culprit here as I don't believe that using Win 7 RTM is the cause of it.


Quote   Quote: Originally Posted by chev65 View Post
Other than that it always starts with the settings I choose. Just be sure that you hit the apply-ok button after you edit the settings and they should stick.
Yes, I always do that, and it is another annoying thing that I have noticed, you must hit the Apply button first and then the Ok button for the changes to work.

Can you do me a favor, can you go to your Device Manager and tell me what driver (or drivers) you have for the Logitech G15.

Also, while you are at it, can you also check that you don't have 2 different drivers (Microsoft & Logitech) under "Mice and other pointing devices".

OH and can I assume that you are also using Win 7 Ultimate 64 bit?

Thanks a lot
In device manager under mice and other pointing devices it shows both the msoft drivers and the logitech ones.
Msoft > 6.1.7600.16385 <only a file version
logitech driver> 5.0.15.0 then the actual installation software shows 6.10.65.0

In driver details it shows all the logitech drivers to have Msoft certificates.
Under power management it's checked to "allow this device to wake the computer".

Under keyboard devices it shows that i'm using the driver> 6.1.7600.16385 < which is just an Msoft file version again. In reality it's the 3.04.143 software driver and shows up as 4.1.100.1332 when I look at the installation file.

and it's also set to "allow this device to wake the computer".

I can't help but to think that the problem has to do with when you are using Vista and the G9 without the logitech software installed. Maybe try installing the G9 software into the Vista installation and see if that changes anything.
My System SpecsSystem Spec
30 Jul 2010   #26
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

Quote   Quote: Originally Posted by Warluck View Post
And in the Device Manager, under Mice and other pointing devices, I only have the following : Logitech HID-compliant Cordless Mouse

And for the windows version I am using Windows 7 - Ultimate 64 bits.

Hope this will help you.

Regards,

P.S. Don't hesitates if you have other questions and please, post if you ever find a solution for this quite anoying problem!
Hmmmmm, this is a weird issue then... I'll see if this weekend I am up for a complete new & clean install... wife & Vista be dammed!

Oh and, you can bet I will come to post whether the problem went away or not... I did not use the pc yesterday so I can't say much today.

Quote   Quote: Originally Posted by chev65 View Post
In device manager under mice and other pointing devices it shows both the msoft drivers and the logitech ones.
Msoft > 6.1.7600.16385 <only a file version
logitech driver> 5.0.15.0 then the actual installation software shows 6.10.65.0
WOW, this is even more confused as Warluck's PC only shows 1 driver... the logitech.

Quote   Quote: Originally Posted by chev65 View Post
Under keyboard devices it shows that i'm using the driver> 6.1.7600.16385 < which is just an Msoft file version again. In reality it's the 3.04.143 software driver and shows up as 4.1.100.1332 when I look at the installation file.
OK but do you have 1 instance of the driver or does it show 4 like mine does?


Quote   Quote: Originally Posted by chev65 View Post
I can't help but to think that the problem has to do with when you are using Vista and the G9 without the logitech software installed. Maybe try installing the G9 software into the Vista installation and see if that changes anything.
Hmmmm, that may be another thing I need to try, I think I did try this and it gave me issues with asking me whether the Vista was the default user for the setpoint and then, whenever I went to Win 7, it asked me again.

I am going to try again though
My System SpecsSystem Spec
30 Jul 2010   #27
Jacee
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Do you have a file called backweb-8876480.exe?
LDM - backweb-8876480.exe - Program Information

It manages the automatic update check as well as providing you with new for the latest offers and products from Logitech. This is a non-essential process. Disabling or enabling it is down to user preference.

I'm not sure, but when it's "phoning home" for updates, it is possible that your firewall could be preventing this action, which would cause the mouse to freeze up.
My System SpecsSystem Spec
30 Jul 2010   #28
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

Quote   Quote: Originally Posted by Jacee View Post
Do you have a file called backweb-8876480.exe?
LDM - backweb-8876480.exe - Program Information

It manages the automatic update check as well as providing you with new for the latest offers and products from Logitech. This is a non-essential process. Disabling or enabling it is down to user preference.

I'm not sure, but when it's "phoning home" for updates, it is possible that your firewall could be preventing this action, which would cause the mouse to freeze up.
I don't have this enabled in my msconfig startup but Freezing is not a problem for me so I doubt this will help. I do appreciate the help though.

Warluck, your suggestion was sound, the one about "To fix this problem I unplug the usb receiver (which is connected into the charger) and reconnect de key and then the mouse behave as a G9 with setpoint's setup", at the time that I read that is because I also have a Wireless G7 mouse that comes with a charger and the USB pilot thumb, the G9 on the other hand is a wired cable and it plugs straight into a USB hub... do you perhaps have a G7 and confused it with a G9?

If not and you still have a G9, can you clarify what you meant please? Thanks

@chev65, I have installed my G9 on my Vista OS but, I can't use the Device Settings on it since, as soon as I do, it wants me to disable it from my Win 7 OS in order to use it on my Vista OS but, I did not uninstall it and as soon as I restarted into my Win 7, it did work as it should so I am hopeful that it will continue to do so.... time will tell though.

Well, that is all for now, hopefully this will take care of the problem.

I still would love to know why I have 4 std KB drivers under my Device Manager though... to bad the Logitech Forums suck at helping their members.
My System SpecsSystem Spec
31 Jul 2010   #29
Warluck

Windows 7, Ultimate 64bit Version 6.1.7600
 
 

Darn... you are right,
your problem looks axactly as mine and exactly as many others that I confused the G9 to be the exact same I own. I actually have the G7 mouse with the charger and the receiver in it. I am sorry about the confusion and the false lead.

I still hope that we find a fix for this problem because it seems the be wide spread and there should be a fix for it. Anyway, I'll keep in touch with this thread and if anyone find a solution, please share.

Regards
My System SpecsSystem Spec
31 Jul 2010   #30
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

Quote:
the G9 on the other hand is a wired cable and it plugs straight into a USB hub.
What happens if you connect straight to the computer instead of through the hub?
My System SpecsSystem Spec
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 Logitech G9 mouse works intermitenttly with Win 7 Ultimate x64 bit




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