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Windows 7: Sky Player problem

24 Mar 2011   #1
DeeMee

Windows 7 Home Premium 64bit
 
 
Sky Player problem

Hi all,
I have recently been using window media center to watch skysports via the sky player. However, yesterday the sky player despaired and I can’t seem to figure out the problem. I’ve researched on online and I’ve tried everything without much success. For instance I’ve checked the region and language and the registry. Furthermore, when manually downloading updates I get errors. I have posted screenshots below.
Below is a screenshot of the registry

Uploaded with ImageShack.us

When manually trying to download updates the following message appears


Uploaded with ImageShack.us

Anyone with any solutions?


My System SpecsSystem Spec
.
24 Mar 2011   #2
Orbital Shark

 
 

Hi, welcome to the forums

I've had a similar issue which I tracked down to being my regional settings, try the following tutorial and in step 6 make sure that ALL information is for your desired locale.

Region and Language - Change

Then, from within Media Center, click [b*Tasks*Settings > General > Automatic Download Options[/b] then the Download Now button. Hopefully it'll then reinstall Sky Player for you.


OS
My System SpecsSystem Spec
24 Mar 2011   #3
DeeMee

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Orbital Shark View Post
Hi, welcome to the forums

I've had a similar issue which I tracked down to being my regional settings, try the following tutorial and in step 6 make sure that ALL information is for your desired locale.

Region and Language - Change

Then, from within Media Center, click [b*Tasks*Settings > General > Automatic Download Options[/b] then the Download Now button. Hopefully it'll then reinstall Sky Player for you.


OS
Thanks for the welcome buddy.
I followed those steps and it hasn’t addressed the issues unfortunately. A message appeared “TV guide did not download” or something down those lines. Furthermore on the media center icon it said “error while download” this certainly is a tedious problem.
My System SpecsSystem Spec
.

24 Mar 2011   #4
Orbital Shark

 
 

Hmm, try this...

1, Open explorer and navigate to C:\Windows\ehome\
2, Run Media Center
3, tab back to explorer and find mcupdate.exe then right-click and Run as Administrator
4, Close down Media Center, re-open it and see if anything has appeared

This should hopefully force the update and should allow for media guide downloading

p.s I'm off for the night (1:20am and I'm bushed lol)


OS
My System SpecsSystem Spec
25 Mar 2011   #5
DeeMee

Windows 7 Home Premium 64bit
 
 

I very much appreciate your help, but I followed your second post steps without much success. I hope someone can help me figure this problem out.
My System SpecsSystem Spec
25 Mar 2011   #6
Paul1360

Win 8.1 Ultimate and Home Premium x64 bit
 
 

Hi,
I've had this problem also and it has taken doing a few things to getting it working again,
1. Uninstall MS Silverlight, reboot and install it again, This worked a few times for me.
2. Another time I changed DNS address to Google's, followed the screen's and away I went again.
So it looks like test & error un Sky sort the problem out with thier bug in Sky Player

iechyd da
My System SpecsSystem Spec
25 Mar 2011   #7
DeeMee

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Paul1360 View Post
Hi,
I've had this problem also and it has taken doing a few things to getting it working again,
1. Uninstall MS Silverlight, reboot and install it again, This worked a few times for me.
2. Another time I changed DNS address to Google's, followed the screen's and away I went again.
So it looks like test & error un Sky sort the problem out with thier bug in Sky Player

iechyd da
I tried the following steps numerous times without much luck. I’m baffled!
My System SpecsSystem Spec
26 Mar 2011   #8
Paul1360

Win 8.1 Ultimate and Home Premium x64 bit
 
 

Ok then does sky player work in a browser???????, I'm watching my in IE9 at the moment as I'm watching something else on WMC. If it works ok in a browser then the only thing it can be is the bug in Sky player, You can try this if you want.
Uninstall MS Silverlight then go to control panel open programs and features and then click on turn windows features on or off in the pop-up scroll down to Media Features and click on the + and then uncheck Windows Media Center follow the screen and then reboot your PC, Then reverse the control panel steps.
Open WMC and it should ask you to install MS Silverlight, do that, if it still not working then manually download updates. It should then work if not then let us know and we can try other things

iechyd da
My System SpecsSystem Spec
26 Mar 2011   #9
DeeMee

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Paul1360 View Post
Ok then does sky player work in a browser???????, I'm watching my in IE9 at the moment as I'm watching something else on WMC. If it works ok in a browser then the only thing it can be is the bug in Sky player, You can try this if you want.
Uninstall MS Silverlight then go to control panel open programs and features and then click on turn windows features on or off in the pop-up scroll down to Media Features and click on the + and then uncheck Windows Media Center follow the screen and then reboot your PC, Then reverse the control panel steps.
Open WMC and it should ask you to install MS Silverlight, do that, if it still not working then manually download updates. It should then work if not then let us know and we can try other things

iechyd da
Still no luck pal. Every time I try to update manually I receive a message stating download error or TV guide could not be download. I presume that could be the issue (I know very little about computers)
My System SpecsSystem Spec
26 Mar 2011   #10
Paul1360

Win 8.1 Ultimate and Home Premium x64 bit
 
 

Why has this thread been closed out??????????? As the problem is still there??????????
By any chance is your ISP O2????????????
iechyd da
My System SpecsSystem Spec
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