Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Netflix Problem

29 Jun 2011   #1

Windows 7 64
Netflix Problem

I am having a problem that just started today with netflix in wmc. I get this error when I try and stream anything. I have tried several things like clearing IE cache, running cc cleaner, reinstalling silverlight/netflix plugin to no avail. I have even tried on my laptop and I get this same error. Can anyone help?

Netflix Problem-capture.jpg

My System SpecsSystem Spec
30 Jun 2011   #2

Windows 7 Home Premium 64bit

I'm having the same issue that started on 6/29. I can open Netflix on WMC to browse the selection but when I click play I get the "not authenticated" issue.

If I ever got that issue before I would clear all cache, cookies, temp file from IE8 32-bit. This time, it didn't work. I've tried reinstalling silverlight and removing the netflix from the application storage. I've also tried deleting the mspr.hds file. Nothing has worked.

I also went to a different computer in my home that never used the netflix plug-in. I downloaded the plug-in and started netflix and got the same error.

It doesn't look like WMC is sending the login\pw to Netflix when trying to play the file. I noticed that I'm not getting the WMC blue box asking me if I want to share my login information. That's the part that seems to be failing. I hope someone can give a new solution.
My System SpecsSystem Spec
30 Jun 2011   #3

Windows 7

BUMP ... having the exact same issue that just started here as well. Tried all the sugested fixes (temp/cache/reinstall/ect.) to no avail!
My System SpecsSystem Spec

30 Jun 2011   #4

Windows 7 Home Premium 64bit

I'm having the same issue across all my media centers. I called netflix and told me that it shouldn't have worked for some time now.
My System SpecsSystem Spec
30 Jun 2011   #5

Windows 7 Home Premium x64
Netflix authentication problem in WMC but not in browsers

I also am seeing the authentication problem with Netflix in WMC (Win 7 64bit) on our HTPC.

The same result obtains whether launching from the icon in the Movies strip in WMC start menu, launching in Boxee under WMC (never gets past "connecting to the Netflix movie server"), or launching from Internet TV Channels in TV strip in WMC. Also have the same connecting problem in Boxee standalone app.

But, Netflix works fine in IE and in Firefox (v8 and v4 respectively).

I noticed lots of updates from MS over the last couple of days.... about the time this problem started.... including a Silverlight update that makes me suspicious. Also, at some point recently, the Netflix streaming UI changed... maybe the API did as well?

Applying all the superstitious or otherwise fixes that have worked for others when this happened in 2009, 2010, etc, did not make this problem go away for me.

Hoping for a resolution for restored peace in the household.
My System SpecsSystem Spec
30 Jun 2011   #6

W7 Pro x64

While I can't say I'm exactly glad that I'm not the only one, it feels good that it's not just me. I'm curious, does anyone have a working netflix plugin in Media Center, or did they ALL break yesterday? It seems rather large scale, so I'm hoping that means the fix will come quickly.
My System SpecsSystem Spec
30 Jun 2011   #7

W7x64 Ult.

Mine cashed out too.....Not a clue here.
My System SpecsSystem Spec
30 Jun 2011   #8



I've been using Netflicks for a while but only through FF. I didn't even know you can play through WMC. Did you contact support? They are extremely helpful.

Best regards,

My System SpecsSystem Spec
01 Jul 2011   #9

Windows 7 Professional x64 and x32

I have the same problem. Three computers, all Windows 7. All the same problem! This really sucks. Netflix and WMC has been working great for me for the last year. How do we escalate the problem with Microsoft?
My System SpecsSystem Spec
01 Jul 2011   #10

Windows 7 home premium x64
Same here

Same problem here, noticed netflix will stream on all browsers except ie x64. was running ie8 updated to 9 still the same thing. I you try to stream it will Ask you to download silverlight. Uninstalled/reinstalled rebooted no luck. I thing WMC is tring to use x64 version of IE an this is where the problem lies. So I think if we can get it to play there we can get it to play in WMC. My wife is already suggesting goin back to Cable.

My System SpecsSystem Spec

 Netflix Problem

Thread Tools

Similar help and support threads
Thread Forum
Problem with Netflix plug-in
hey guys me and my mom just recently signed up for Netflix for both of our computers and she uses it online while I prefer to use it in Windows Media Center well my issue is everytime I want to search for something on Windows Media Center it give me an error it doesn't matter if I am at home or...
Media Center
Netflix/Silverlight fullscreen problem
I watch many videos instantly on netflix and I have a dual monitor setup. I used to be able to fullscreen the netflix window and it would stay that way upon clicking something off the screen. Now, it seems to have forgotten that I want it to stay that way and I can't keep it fullscreen after...
Music, Pictures & Video
Stuttering problem Netflix / Hulu / Youtube etc
...but not when watching blurays and files from HDD. AMD A6-5400K, Rosewill FBM-01 - Staci Build - jonathantrillo's Saved Part List - PCPartPicker Getting to the end of my tether with this problem. As title says, I've tried reformatting, I've tried adding a graphics card! None of this...
Hardware & Devices
Windows 7 Media Center Netflix Problem
For about a week now I have been unable to watch anything using Netflix via WMC. Netflix via IE works fine. Netflix via WMC will allow me to login and do everything except when I click play I get the following screen prompting me to login (obviously I am already logged in). This screen allows no...
Media Center
MCE Netflix player sudden problem
I've had Netflix running fine on my MCE now for like a year, actually i've had it running fine on two computers. Then a month ago, it stopped working on the wife's computer. When you go into it and select a movie to watch, a login box suddenly comes up but it won't allow you to actually...
Media Center
netflix instant streaming problem
Why won't some netflix content stream through WMC? I have an HTPC in the living room hooked up to HDTV, and one in my bedroom with HDTV as secondary monitor. I use Windows Media Center with my Netflix account linked to both of them. OK, here's the problem. I've been running into a lot of...
Media Center

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:59.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App