Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Problems With Live TV Set-Up

29 Apr 2010   #1
ferd10

Microsoft Windows 7 Home Premium
 
 
Problems With Live TV Set-Up

I purchased a HP s5360f desktop computer several weeks ago, and use it as a HTPC. During the Live TV Set-Up I ran into a problem with the cable set-top box/remote. During AUTOMATIC when it asked me to press the numeric zero and point it at the cable box ir area, nothing happened. I couldn't proceed. During MANUAL it asked the remote to change channels and it do so flawlessly, then a screen appeared asking to change channels and there was no way to get the NEXT area highlighted so I could proceed. It was a vicious circle.

Yesterday I spent five hours with HP the last 2 1/2 after spending $59 and they could do no more than I could. She said she would call back after checking with her supervisor. I will call back later today(she hasn't called back).

It almost seems like a Microsoft programming glitch; all of the hardware works fine in every other aspect.

Here are my connections:

1. HDMI cable from cable box out to avr #2 in.
2. HDMI cable from #1 in on avr to PC.
3. HDMI cable from Monitor Out on avr to tv.

Equipment Inventory:

Computer: HP S5360F
Set-Top Box: RNG 150 by Cisco(parent company of Scientific Atlanta)from Comcast.
Note: I just exchanged for this new box so it would have HDMI.
AVR: Denon AVR-2807 with HDMI switching
TV: Sony KDL40XBR1(it has only one HDMI outlet)
Remote: Harmony Logitech 890 fully updated and programmed w system info.

I would appreciate any assistance.

Thank you.

Ferd


My System SpecsSystem Spec
.
29 Apr 2010   #2
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Welcome to the forums Ferd10!

Sorry you are having a problem!

I'm not sure, but I dont believe you can put a set top box in the loop... anyone else?
My System SpecsSystem Spec
29 Apr 2010   #3
Desslok

Windows 7
 
 

Try running the digital cable advisor tool. It could be partially a HDCP issue. Another thing you could try is removing the AVR until it is setup.
My System SpecsSystem Spec
.

29 Apr 2010   #4
ferd10

Microsoft Windows 7 Home Premium
 
 

Thanks. Will try.
My System SpecsSystem Spec
29 Apr 2010   #5
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Darryl Licht View Post
Welcome to the forums Ferd10!

Sorry you are having a problem!

I'm not sure, but I dont believe you can put a set top box in the loop... anyone else?
I'm using this box here, but I don't think that's what the OP is using.
Set up a Comcast DTA with Media Center
My System SpecsSystem Spec
29 Apr 2010   #6
Desslok

Windows 7
 
 

Quote   Quote: Originally Posted by ferd10 View Post
Thanks. Will try.
Forgot to mention, the tool should be in Extras Gallery in WMC, you will need to install it from there.
My System SpecsSystem Spec
30 Apr 2010   #7
ferd10

Microsoft Windows 7 Home Premium
 
 
Problems With Live TV Set-Up

After spending more time with HP last nite, we arrived at this solution: I require a CableCard Tuner. HP thought I could get it from Comcast, but all they have is a CableCard. It looks like I will have to purchase a CableCard Tuner(ATI Wondercard)and hook it up with a splitter off of the RF Cable, then USB cables to the PC(one each from cable box and CableCard Tuner. Does this make sense?

Do I have to make sure I purchase the correct spec tuner? It looks like ATI makes a bunch of them.

Any comments would be appreciated.

Tx

Ferd
My System SpecsSystem Spec
30 Apr 2010   #8
Desslok

Windows 7
 
 

ATi only makes one cable card tuner. Personally I would wait and spend the extra money on the Ceton Quad card when it comes out(should be about a month. It's twice as much as the ATI, but it has 4 tuners instead of just 1. ANd most cable cards are M (multi stream) now, so you only need to rent the one card, but can record 4 shows at once. With the single ATI you can only record 1 show at a time and you would also have to watch it.
My System SpecsSystem Spec
03 May 2010   #9
ferd10

Microsoft Windows 7 Home Premium
 
 
Problems With Live TV Set-Up

Here is the latest. This AM, my cable guy came by, rechecked all his work, went thru the set-up and concluded that there is a hardware problem with the internal tuner card.

I get HP back on the phone re original problem, and they eventually agree that this must be the problem. Their solution is that I perform an HP System Recovery(and in the process lose everything I installed on the computer). They offered to sell me a 1TB external hard drive for $110, a little more than I can find one on Ebay. Still no guarantee that this will work; but according to HP, it has a 90% chance of success.

Before, I split for the external HD and perform the System Recovery, I would love to hear anyones comments or suggestions.

Thanks much.

Ferd
My System SpecsSystem Spec
Reply

 Problems With Live TV Set-Up




Thread Tools




Similar help and support threads
Thread Forum
Problems with Windows Live Mail
Today, I cannot open my email, either saved or new. New e-mail messages will download, but will not open. I get this message: "A problem occurred while trying to open this message. A problem has occurred. Please try again." A few days ago, all was well. Has anyone had this before? What can I do...
Browsers & Mail
Windows live mail problems
I'm not sure if its user operator problems or there are problems with the program but I recently added one of my email accounts to be received on my itouch some emails aren't opening up on my windows live email (on the PC). Also emails from months ago are showing up as unread, emails I try to send...
Browsers & Mail
Browser & Live Mail problems
I have a fairly new Toshiba laptop with an i3 processor running Win 7 64 premium. Now I have no connectivity for Firefox, Chrome or Windows Live Mail (2011). Internet Explorer 8 (64bit) however works fine. This happened once before: after talking to Toshiba support I reinstalled Windows from...
Browsers & Mail
Problems with Windows Live Messenger
The program is not sending the mails.
Browsers & Mail
Problems with Windows Live Mail
I am running Windows 7 Professional, and having all kinds of headaches with Windows Live Mail to access my AOL IMAP accounts. Every time I close it, I get a message saying it is purging files, then an error message since the serve disconnected. Very annoying. Also, when replying to an email that...
Browsers & Mail
Problems with Live TV
The channel will show up initially, then the audio will go in and out for a few seconds until it totally cuts out and I get the message: "Video Error - Files needed to display video are not installed or are not working correctly. Restart Windows Media Center or restart the computer" My tuner...
Media Center


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:23.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App