Excel 2010 not saving.

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  1. Posts : 5
    Windows 7
       #1

    Excel 2010 not saving.


    Hi I have had office 2010 installed for about 2 months now but on a regular basis when I am working in Excel I am unable to save the document. When I select save or saveas nothing happens and when I close the document I am asked if I want to save and again if I select yes nothing happens. Currently my only workaround is to email the document to myself.

    How can I go about reporting this to Microsoft or find a patch for this bug?

    Regards,
    DP
      My Computer


  2. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #2

    Have you installed the latest updates for Office 2010?
      My Computer


  3. Posts : 5
    Windows 7
    Thread Starter
       #3

    I am not sure where to find them. I have looked before. Any pointers?

    Regards,
    DP
      My Computer


  4. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #4

    Yes there is. Go to Windows Updates and click Change Settings.

    Select Microsoft Updates. Then check for updates.

    Excel 2010 not saving.-capture.png
      My Computer


  5. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #5
      My Computer


  6. Posts : 5
    Windows 7
    Thread Starter
       #6

    Thanks for your help Dinesh. I have checked and my system is up to date but the problem still exists.
      My Computer


  7. Posts : 8,476
    Windows® 8 Pro (64-bit)
       #7

    Try reinstalling Office 2010. It must fix this issue.
      My Computer


  8. Posts : 5
    Windows 7
    Thread Starter
       #8

    Thanks Dinesh I'll give it a go.
      My Computer


  9. Posts : 5
    Windows 7
    Thread Starter
       #9

    Hi Dinesh,

    I have uninstalled office and reinstalled twice and the problem still exists. It would appear to be more prevalent when the excel document originates from an email attachment. It is almost as if the document is flagged as read only. The system will not let me save or save as.

    How do I log this as an issue with Microsoft?

    Derrick
      My Computer


  10. Posts : 1,158
    Win7 HP (x64)/Win7 Ultimate (x64)
       #10

    Hi

    Have you had a look at this - microsoft link?

    Notes before you start to troubleshoot the issue

    If you are currently experiencing this problem with a file that you have not yet saved successfully, see the Save your Excel file before you start to troubleshoot the issue section before you continue to troubleshoot this problem.

    If you want to know more about how Excel saves files, see the Process for saving an Excel file section.

    To troubleshoot an Excel save issue, follow these steps in the order that they appear until the problem is resolved.

    Step 1: Try to save the Excel file to another location


    If you can save the Excel file correctly when you save it to a local hard disk drive, to a network drive, or to a floppy drive, the following are possible causes for the issues that you are experiencing:

    If you cannot save the Excel file correctly when you save it to a local hard disk drive, to a network drive, or to a floppy drive, the following are possible causes for the issues that you are experiencing:

    If neither of these are the cause, try step 2.

    Step 2: Try to save a new Excel file to the original location

    To save a new Excel file to the original location, follow these steps:
    1. Create a new Excel workbook.
    2. On the File menu, click Save As.
    3. In the Save As dialog box, follow these steps:
      1. In the Save in box, click the location where your original Excel file is saved.
      2. In the File name box, type a new name for your new Excel file.
      3. Click Save.


    If you can save a new Excel file to the original location, the following are possible causes:

    If you cannot save a new Excel file to the original location, the following is a possible cause:

    If you have sufficient drive space, try step 3.

    Step 3: Try to save the Excel file in Microsoft Windows Safe Mode


    If step 1 and step 2 has not resolved the issue, restart Windows in Safe Mode, and then try to save your Excel file to your local hard-disk drive.

    Note If you use a network location to save your Excel files, try to restart Windows in Safe Mode with network support, and then try to save your Excel file.

    For more information about how to start Windows in Safe Mode or about how to perform a clean boot, click the following article numbers to view the articles in the Microsoft Knowledge Base: 156126 (http://support.microsoft.com/kb/156126/ ) Troubleshooting Windows 95 using Safe Mode
    192926 (http://support.microsoft.com/kb/192926/ ) How to perform clean-boot troubleshooting for Windows 98
    267288 (http://support.microsoft.com/kb/267288/ ) How to perform a clean boot in Windows Millennium Edition
    266169 (http://support.microsoft.com/kb/266169/ ) How to troubleshoot problems with Standby mode, Hibernate mode, and shutting down your computer in Windows 2000
    281770 (http://support.microsoft.com/kb/281770/ ) How to perform clean-boot troubleshooting for Windows 2000

    If the Excel file saves after you restart Windows in Safe Mode, try to resave the file again. To do so, click Save on the File menu.

    If the Excel file does not save (or save again) after you restart Windows in Safe Mode, the following are possible causes:

    Last edited by Lomai; 08 Sep 2010 at 04:56. Reason: Post size Edit
      My Computer


 
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