MS Office Enterprise 2007 - missing Help

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  1. Posts : 3,009
    Windows 7 Home Premium 64bit
       #1

    MS Office Enterprise 2007 - missing Help


    I am not sure when this happened, but there is no data in the 'Help' links to any of the modules. When I press the "?" help links, either nothing happens at all or a box opens and when I touch 'list the index' it appears on the left, but nothing displays on the answer box on the right. I have tried repairing, uninstalling and reinstalling - still the same.

    I have searched the internet and there does appear to be history on this, but unfortunately none with any resolution to the problem.

    If anyone can offer any suggestions I would be extremely grateful.
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  2. Posts : 6,618
    W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
       #2

    When you installed it, did you select the option for it to access help online?
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  3. Posts : 3,009
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    seekermeister said:
    When you installed it, did you select the option for it to access help online?
    Thank you for responding... :)

    I simply installed everything, not even noticing any option about 'Help' files.
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  4. Posts : 6,618
    W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
       #4

    I cannot remember if that option was checked by default or not, but I "think" that I had to select it myself. I'm no expert on Office, but I did a very quick look, to see if I could find a means to select it from the apps, but didn't find it. You may have to reinstall once more to enable it.
      My Computer


  5. Posts : 3,009
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    seekermeister said:
    I cannot remember if that option was checked by default or not, but I "think" that I had to select it myself. I'm no expert on Office, but I did a very quick look, to see if I could find a means to select it from the apps, but didn't find it. You may have to reinstall once more to enable it.
    Thanks once again, seekermeister.

    I'll have a dig around and see if I can find anything. Will report back if I do.
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  6. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #6
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  7. Posts : 3,009
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Hi Bill, thanks for your interest... :)

    I have actually already done this process twice - sadly, no change to the situation.
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  8. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #8
      My Computer


  9. Posts : 3,009
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    I tried your link, Bill - same result.


    However, IT'S NOW FIXED!!

    I found the telephone number for Microsoft Support. An access program was installed so that I could share my desk top. He then proceeded to remove Firefox and make IE the default Explorer. All now appears to be fine and in order in Office 2007.

    I have just posted to this effect on the Motzilla Firefox forum. Hopefully they will respond and find whatever is causing the conflict.
      My Computer


  10. Posts : 5,056
    Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
       #10

    Thanks for letting us know, Irene. Probably the issue was opening xml/html files.
      My Computer


 
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