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Windows 7: MS Office Enterprise 2007 - missing Help

04 Nov 2010   #1
Irene

Windows 7 Home Premium 64bit
 
 
MS Office Enterprise 2007 - missing Help

I am not sure when this happened, but there is no data in the 'Help' links to any of the modules. When I press the "?" help links, either nothing happens at all or a box opens and when I touch 'list the index' it appears on the left, but nothing displays on the answer box on the right. I have tried repairing, uninstalling and reinstalling - still the same.

I have searched the internet and there does appear to be history on this, but unfortunately none with any resolution to the problem.

If anyone can offer any suggestions I would be extremely grateful.


My System SpecsSystem Spec
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04 Nov 2010   #2
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

When you installed it, did you select the option for it to access help online?
My System SpecsSystem Spec
04 Nov 2010   #3
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by seekermeister View Post
When you installed it, did you select the option for it to access help online?
Thank you for responding...

I simply installed everything, not even noticing any option about 'Help' files.
My System SpecsSystem Spec
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04 Nov 2010   #4
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

I cannot remember if that option was checked by default or not, but I "think" that I had to select it myself. I'm no expert on Office, but I did a very quick look, to see if I could find a means to select it from the apps, but didn't find it. You may have to reinstall once more to enable it.
My System SpecsSystem Spec
04 Nov 2010   #5
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by seekermeister View Post
I cannot remember if that option was checked by default or not, but I "think" that I had to select it myself. I'm no expert on Office, but I did a very quick look, to see if I could find a means to select it from the apps, but didn't find it. You may have to reinstall once more to enable it.
Thanks once again, seekermeister.

I'll have a dig around and see if I can find anything. Will report back if I do.
My System SpecsSystem Spec
04 Nov 2010   #6
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

My System SpecsSystem Spec
04 Nov 2010   #7
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Bill2 View Post
Hi Bill, thanks for your interest...

I have actually already done this process twice - sadly, no change to the situation.
My System SpecsSystem Spec
04 Nov 2010   #8
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

My System SpecsSystem Spec
05 Nov 2010   #9
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Bill2 View Post
I tried your link, Bill - same result.


However, IT'S NOW FIXED!!

I found the telephone number for Microsoft Support. An access program was installed so that I could share my desk top. He then proceeded to remove Firefox and make IE the default Explorer. All now appears to be fine and in order in Office 2007.

I have just posted to this effect on the Motzilla Firefox forum. Hopefully they will respond and find whatever is causing the conflict.
My System SpecsSystem Spec
05 Nov 2010   #10
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Thanks for letting us know, Irene. Probably the issue was opening xml/html files.
My System SpecsSystem Spec
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