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Windows 7: Pictures showing red cross in Outlook 2010

09 Dec 2010   #1

Windows 7
Pictures showing red cross in Outlook 2010


One of user's when receiving a new email in Outlook 2010, only get's a red cross. But when he forward the email the pictures show any ideas what could be causing this and how to get pictures to show when he recieves the email orignally.

Connect to Exchange server and cache mode is selected.

My System SpecsSystem Spec
09 Dec 2010   #2

Windows 7 Ultimate x64 RTM + SP1

Hello Sebbie,

Is there an option at the top of the email called download pictures from internet?

If so, this is to stop stop large emails being downloaded and using bandwith and PC hard drive space and to stop files infected being downloaded.

Personally i would leave it so you have to download the pictures manually by clicking on that option.

If you really did want to download automatically and you fully trust your email setup to detect funny emails then check this tutorial out - Outlook 2010: Download Images Automatically | Microsoft Outlook | Tech-Recipes

Otherwise, as i said, leave that option alone and download manually for safety reasons.

My System SpecsSystem Spec
09 Dec 2010   #3
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit

Open Outlook. Tools open drop curtain until Options appears. It rolls down on mine at the very end edge. A pain. Then click Options.

Click Mail Format Tab. Message Format section at top of tab there is a selection curtain
Check the pic below.

Check the box I circled in yelllow only.
In the curtain select HTML.
Click Okay at the bottom.

I had to do this to mine. Rich text only showed text.

Hope that takes care of it.
My System SpecsSystem Spec

09 Dec 2010   #4

Windows 7

Right i have done this for both Outlook 2010 and outlook 2003 with no success any more ideas?
My System SpecsSystem Spec
09 Dec 2010   #5

Windows 8 Professional

you try turning off cache mode? It's possible outlook is not caching the images.
My System SpecsSystem Spec
09 Dec 2010   #6

Windows 7 Home Premium 64bit

The following link relates to Outlook 2007, but it may well provide the basis for a solution in Outlook 2010...

Block or unblock automatic picture downloads in e-mail messages - Outlook - Microsoft Office
My System SpecsSystem Spec
10 Dec 2010   #7

Windows 7

I have unticked that box also tried turning of caching and seems to made no difference.
My System SpecsSystem Spec
10 Dec 2010   #8

Windows 7 Home Premium 64bit

Did you try this?...

Unblock picture downloads for all messages

  1. On the Tools menu, click Trust Center, and then click Automatic Download.
  2. Clear the Don't download pictures automatically in HTML e-mail messages or RSS items check box.
My System SpecsSystem Spec
13 Dec 2010   #9

Windows 7

yes i have unticked that box.
My System SpecsSystem Spec
13 Dec 2010   #10

windows 7 32bit

have you tried running repair or even seeing if the problem replicates on outlook /safe?
My System SpecsSystem Spec

 Pictures showing red cross in Outlook 2010

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