.DOCX cannot be opened

Greetings,
Our facility uses Office 2003 with a couple of 07 installations for testing. We occasionally receive Word 07 documents in .docx format which we cannot open using either 03 or 07. Error message is:
"The Office Open XML file *.docx cannot be opened because there are problems with the contents." Pressing the Details button reveals:
"Microsoft Office cannot open this file because the .zip archive file is an unsupported version."
(The documents have not been sent in zipped format as far as I can tell)
Attempting to have Word 07 repair the document fails. Trying web-found suggestions regarding selecting the document and choosing Open and Repair or Recover Text From Any File fail also.

Thanks for any assistance.

Welcome to Seven Forums.

Check this: "I had the same issue and I found one possible solution: Gmail. I sent the corrupted file to my Gmail account and opened the attachment using Gmail's own viewer. First it reported "Sorry, we are unable to generate a view of the document at this time. Alternatively, you can view the plain HTML (automatically redirecting)." When you select the HTML version the file opens."

"The file cannot be opened because there are problems with the - Microsoft Community

Also check whether you will need this compatibility pack. ( I have office 2000 and installed this. Afterwards I am able to open .docx) Download Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats from Official Microsoft Download Center

WalterJ0999 said:

Error message is:
"The Office Open XML file *.docx cannot be opened because there are problems with the contents." Pressing the Details button reveals:
"Microsoft Office cannot open this file because the .zip archive file is an unsupported version."
(The documents have not been sent in zipped format as far as I can tell)

Hello Walter-

Um, yes, it is a ZIP file...99% of users don't know or forgot that .DOCX is actually a ZIP file.

Anyway, jumanji's reply is on track - you need a utility to allow DOCX in Word 2003

Regards,
GEWB

Go here:
https://www.microsoft.com/en-us/down...ails.aspx?id=3
it will get you to:
Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint File Formats
download the first upgrade and install.
Sven

Check if your antivirus is corrupting the docx file. Temporarily disable one antivirus program and test. More: community.office365.com/en-us/f/155/t/255386.aspx