Outlook 2007 Send/Receive stalls with Gmail

New on this forum so forgive me if I don't give all the info needed.

I'm trying to set up a new laptop (Windows 7 Home Premium 32 bit) for my husband who uses both Virgin and Google mail. I want to use Outlook 2007 and IMAP mail accounts for both of these as he also uses a desktop and occasionally works from internet cafe's etc. Outlook 2007 appears to have installed successfully and is working properly for Virgin mail and for Google Calendar but whenever I try to send/recieve it stalls at 81% during Google folders sync (which is where most of his emails are stored). Sent mail and Virgin folders sync appear to be working OK (most of the time). The only time the Gmail folders sync correctly is the first time on start up. I've tried using Google unlock link which tells me I've unlocked successfully but still no joy.

Both accounts are working fine as webmail and IMAP is enabled.

Has anyone else experienced this. I've checked and checked the settings and still no joy. I have the same set up on my own laptop but that's running XP and works without problem (most of the time). I'm in dispair and on the point of switching to Thunderbird. Would that be the best solution (or perhaps even go back to Outlook 2003 since the more recent versions appear bug-ridden? I don't want to revert to POP service.

Hope there's someone out there who can help. Thanks.

Thanks for the reply, Irene. I have carefully checked through the instructions against my settings and haven't spotted anything amiss.

I have unsubscribed the "All Mail" folder and some of the other larger folders that are not in use on a daily basis (thinking that might reduce the sync time) and increased the time-out setting. Not massive folders in the scheme of things but large compared to the rest of them.

It seems to be working a bit better now- still stalls at 81% when it gets to sync-ing the subscribed folders for GMail, and the remaining time for that task goes up to 7 minutes but it does eventually complete after about 3 or 4 minutes - hurrah, but still much slower than on my 7yr old laptop running XP. It is at least allowing new mails to be composed or existing ones to be read, though.

Any thoughts on why it might be running so slowly and if/how it can be improved? It's a new laptop with very little installed on it so far.

Hi, kitw, welcome to the Seven Forums! :)

I experienced this issue with the x64 version of Outlook. It was due to an incompatible add-in.

What add-ins are you using?

Go to the "File" ribbon then select "Options":



After that, select "Add-Ins":



In the ensuing dialog, at the bottom of the page, click the "Manage: [COM Add-ins] Go" button:



What do you see? Mine is pictured below. I had to disable the AVG add-in to alleviate the issue you are experiencing but you might have an add-in causing the problem that is different than what caused my issue:

Hi Irene and mikedl, thanks for the replies.

The laptop arrived with McAfee installed. Did wonder about turning off Real Time Scanning but it didn't seem to make any difference. Also wondered about switching to AVG which I run on my own laptop. Any thoughts?

Here's the add-in screenshot:



When I try to disable it I get this message:



Any thoughts where I go from here much appreciated.

Thanks for trying Irene. Can't see any trace of that update having been installed. I followed the instructions from the link you gave and it doesn't appear in the list!

Any other thoughts, anyone? How do I disable the McAfee add-in ( or should I uninstall and use something else)?

Thanks for this, Irene. There wasn't an "Exchange Scan" item in the Exchange Client Extensions screen, but there was something similar and a separate entry for McAfee so I disabled both. I also found on the McAfee website that if I opened Outlook as administrator I could deselect the McAfee COM add-on, so I did that too. And it made no difference at all!

So, in the end I've uninstalled McAfee and installed AVG Free, then disabled AVG add-ons. It's working better now, but still performance is poor when sync-ing the Gmail IMAP folders. Looks like I'll have to live with the fact that Outlook 2007 doesn't work that well with Windows 7.

Thanks again for all your help. Much appreciated.