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Windows 7: Categorized mail in Outlook gone - the color labels, that is...

07 May 2011   #1
WimYogya

windows 7
 
 
Categorized mail in Outlook gone - the color labels, that is...

Hi,
After setting up a comprehensive color coded category system for my contact list in Outlook 2007 I saved my work, closed, then reopened Outlook and my contact list was properly categorized.
But when I opened my Outlook MAIL, I found that all the categorization there was completely gone. The mails still there, but not color labeled anymore.
Maybe, while working on the contact categories I unintentionally deleted the mail categories from my Master Category list. But if I understand well: deleting a Master category should still leave the labels unaffected. Right?
So how then could they disappear?

In the email menu the (favorite) search folder 'Mail for follow up' is shown in italic. And if I click on it an error message pops up:
'The operation failed. An object could not be found.'
What object? And how and where to find and restore it?
Maybe that could help me restore the categorized mail as well?

My most recent outlookbackup.pst was made just before re-opening outlook today, so it also misses the mail categorization.
On another computer I still have a backup of the same mail (till about 3 weeks ago), including categorization.
Is there a way, through export and import to copy those mails to my primary outlook file? Can export/import be filtered, so that I only select the categorized items?

Thanks for helping!


My System SpecsSystem Spec
.
07 May 2011   #2
Irene

Windows 7 Home Premium 64bit
 
 

To restore your Categories option:
Add, remove, or move the Categories column - Outlook - Microsoft Office

Quote:
Add the Categories column

  1. In the main Microsoft Outlook window, on the View menu, point to Current View, and then click Customize Current View.
  2. Click Fields.
  3. In the Available fields list, click Categories, and then click Add.
My System SpecsSystem Spec
07 May 2011   #3
Irene

Windows 7 Home Premium 64bit
 
 

The search folder problem may be solved by using the recommendations in this Article - there is also a 'Fix-it' solution available:
Error message when you select the inactive Categorized Mail search folder in Outlook 2003: "The operation failed"

Diagnose and repair Windows File and Folder Problems automatically
My System SpecsSystem Spec
.

07 May 2011   #4
Irene

Windows 7 Home Premium 64bit
 
 

If the above posts help, you may not need information on your third question.
My System SpecsSystem Spec
07 May 2011   #5
WimYogya

windows 7
 
 
Now three error messages instead of 1...

Sorry to say, Irene, but now I have three error messages instead of the one I complained about.

First of all: your first mail didn't respond to my problem. Not my category COLUMN is gone/invisible, but the category codes themselves are gone: the column is displayed but all 'color' boxes are empty. Gone where? And how to retrieve or re-import them?

Second: the recommended article
Error message when you select the inactive Categorized Mail search folder in Outlook 2003: "The operation failed"
did not describe my problem. I don't work with both Outlook 2003/2007 mixed, which is what this article tackles. And when I try to activate the 'Mail for follow-up' I get the same error message as before.

Also the recommended solution
Diagnose and repair Windows File and Folder Problems automatically
does not solve the problem.
On the contrary, the result is two new additional error messages:
1.
MATZWiz.exe - System error:
The program can't start because lts.dll is missing from your computer. Try reinstalling the program to fix this problem.
2.
Microsoft Automated troubleshooting Services
Fix it troubleshooting cannot continue because an error occurred. We're sorry but the diagnostic solution encountered a runtime error. Please try again later.

The new error message shown under 1 is not true. The file IS on my computer, in the Appdata Mats_Run-Temp folder. But what to do with it?
My System SpecsSystem Spec
07 May 2011   #6
Irene

Windows 7 Home Premium 64bit
 
 

1. MATSWiz.exe - System Error. The program cannot start because Its.dll - Microsoft Answers
.

Quote:

Let’s follow these methods and check if it helps.
Method 1
You may run System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.
a. Type ‘cmd’ in the Start Search box. Right click on cmd in the Program list and then select the option Run as administrator.


Note: If you are prompted for an administrator password or for confirmation, type your password, or click Continue.


b. Type the following command, and then press ENTER:
sfc /scannow
For more information refer this link.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7


.

Method 2
.

If ‘Method 1’ doesn’t help, you may try to remove MATSWiz.exe manually by following these steps.
a. Delete all MATSWiz.exe processes from Task manager.
b. Right-click the Windows taskbar and chooseTask Manager.
c. Click the Processes tab.
d. Scroll down and locate any entries for "MATSWiz.exe".
e. On each MATSWiz.exe entry, click to select the entry and then click the End Process button.
f. In the Task Manager Warning, click Yes to confirm.
g. When there is no more MATSWiz.exe processes listed, close the Task Manager and try to install the software.
My System SpecsSystem Spec
09 May 2011   #7
WimYogya

windows 7
 
 

Hi Irene,
Purely by coincidence I found my 'color coded' email categories back: there were not gone but became invisible (namely white, no color) after the original red category had been deleted from the Master Category list. I saw the categories back when I changed my email to list view, with a column for categories. Then all the original assigned categories (reply, postpone, done) were still there. The only thing I had to do was: create the same categories again in the Master Category List, assign these codes to the items with the 'blanked out' categories and after that uncheck the tick box referring to that blank category.

I didnt try to repair the 'Mail for followup' error yet. No time, busy with (many) other outlook issues with higher priority now.
My System SpecsSystem Spec
10 May 2011   #8
WimYogya

windows 7
 
 

Also more or less by coincidence i solved the problem about the unaccesible searches. Didnt have to go through all the MATS issues or so. I simply rightclicked those italic searches (i had two of them), removed them, and created to new ones with the same name. Voila, problem solved.
My System SpecsSystem Spec
10 May 2011   #9
Irene

Windows 7 Home Premium 64bit
 
 

Well done WimYogya.
My System SpecsSystem Spec
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 Categorized mail in Outlook gone - the color labels, that is...




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