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Windows 7: Outlook 2010 Error message "This data file has not been configured"

06 Jun 2011   #11
Helen Tenisson

Windows 7 professional 32 bit
 
 

Dear Irene and Golden,

Thank you both for your reply, but I did follow Irene's instruction and removed the profile as above in the first place, about 2 weeks ago. However, the remove did not do the job cleanly and I still get the error messages whenever I start up Outlook 2010. I think this is because I did not create the profile properly in the first place, ie, I just skipped the prompt to create files that I did not understand. When I ran Scanpst I could see a pst file from the profile that I deleted. Can I just go in and delete this so hopefully I don't see these error messages anymore? The user error messages kept mucking up my registry and I could not see the latest Sent mails until I ran the Registry Booster to remove the errors.

Many thanks for your help and best regards,

Helen


My System SpecsSystem Spec
.
08 Jun 2011   #12
Helen Tenisson

Windows 7 professional 32 bit
 
 
Outlook 2010 Error Message "This data file has not been configured"

Dear Irene,

When I did File, Accounting Settings I did not see the new profile that I added incorrectly because I already removed the profile. But when I ran the Scanpst and clicked on browse file I saw it in the list of pst files in C:\Users\Helen\Documents\Outlook Files. There are 3 entries for the profile: bak, pst, and log files. Can I just delete these entries so that I won't get the error messages again?

Many thanks for your help and best regards,

Helen
My System SpecsSystem Spec
08 Jun 2011   #13
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Helen Tenisson View Post
Dear Irene,

When I did File, Accounting Settings I did not see the new profile that I added incorrectly because I already removed the profile. But when I ran the Scanpst and clicked on browse file I saw it in the list of pst files in C:\Users\Helen\Documents\Outlook Files. There are 3 entries for the profile: bak, pst, and log files. Can I just delete these entries so that I won't get the error messages again?

Many thanks for your help and best regards,

Helen
I would think so Helen, but let me ask others for reassurance.
My System SpecsSystem Spec
.

09 Jun 2011   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi Helen,

I serached and don't have a .bak and .log file related to my Outlook profile. I suggest instead of deleting them, simply rename them and move them to a different location (this includes the .pst). If everything works as normal after that, I would say it appears that it would be safe to then delete them.

Regards,
Golden
My System SpecsSystem Spec
09 Jun 2011   #15
Irene

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi Helen,

I serached and don't have a .bak and .log file related to my Outlook profile. I suggest instead of deleting them, simply rename them and move them to a different location (this includes the .pst). If everything works as normal after that, I would say it appears that it would be safe to then delete them.

Regards,
Golden
Great idea, Golden!
My System SpecsSystem Spec
13 Jun 2011   #16
Helen Tenisson

Windows 7 professional 32 bit
 
 
Outlook 2010 error message "This data file has not been configured"

Dear Golden and Irene,

Thank you kindly for your help to date. However, per Golden's suggestion, I renamed the 3 files (pst, bak and log) for the new outlook profile that was not properly created from C:\Users\Helen\Documents\Outlook Files and then started Outlook again but I continued to get the same error messages, which I attached below. Could you please take a look in case you can suggest something? Every 2 days I have had to run the Registry Booster software to clean the user related errors that caused the latest Sent messages not to be shown on the Sent Mail. I know that these errors occured because I skipped steps creating files for the 2nd profile that I added.

For the error messages below, I either click OK or cancel and then got the next error pop up.

Error Pop up #1:

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-1.jpg

I clicked OK. Then I got the next screen (#2).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-2.jpg

I clicked "Cancel". Then I got the next screen (#3).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-3.jpg

I clicked OK. Then I got the next screen (#4).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-4.jpg

I clicked OK. Then I got the next screen (#5).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-5.jpg

I clicked "Cancel". Then I got the next screen (#6).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-6.jpg

I clicked OK. Then I got the next screen (#7).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-7.jpg

I clicked OK. Then I got the next screen (#8).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-8.jpg

I clicked "Cancel". Then I got the next screen (#9).

Outlook 2010 Error message "This data file has not been configured"-outlook-2010-error-message-9.jpg

Thank you for all your help and best regards,

Helen


My System SpecsSystem Spec
14 Jun 2011   #17
Irene

Windows 7 Home Premium 64bit
 
 

Helen, the following information is quoting for an earlier version of Outlook, but the principles are the same:
Error message in Outlook 2003 or in Outlook 2002: "This information service has not been configured"


Quote:
To resolve this issue, use one of the following methods to remove the reference to the missing Outlook data file.
Method 1

  1. Start Outlook.
  2. In the navigation pane, right-click the folder that is associated with the missing Outlook data file.
  3. Click Close Folder_Name.

    Note Folder_Name is the folder that is associated with the missing Outlook data file.
  4. Restart Outlook.

Method 2

  1. Start Outlook.
  2. On the File menu, click Data File Management.
  3. Click the folder that is associated with the missing Outlook data file, and then click Remove.
  4. Restart Outlook.
This, I believe, should remove the rogue files.
My System SpecsSystem Spec
14 Jun 2011   #18
Helen Tenisson

Windows 7 professional 32 bit
 
 
Outlook 2010 error message "This data file has not been configured"

Dear Irene,

Thank you kindly for your reply. Unfortunately, for Method 1, I can no longer see any folder associated with the incorrectly created Outlook profile since I already removed the profile in the first place using "Show Profile" and then "Remove". For method 2, I do not see any Data File Management under the File menu for Outlook 2010. Also, similar to Method 1, I can no longer see any see any folder of or the profile itself since it was removed from the beginning. To me, this seems to be a problem with Outlook 2010 removing the Outlook Profile file but not cleanly removing all the associated work files for such profile. Are you aware of anyone else reporting this problem with Microsoft? Please advise.

Thank you and best regards,

Helen
My System SpecsSystem Spec
15 Jun 2011   #19
Irene

Windows 7 Home Premium 64bit
 
 

Helen, this is becoming increasingly complex. I would advise not to use the Registry Booster - this type of action can do infinitely more damage which is difficult, if not impossible to trace.

In my research I came across some Outlook command-line switches, which I could well clear out the residual files from your deleted profile:
Follow the instructions carefully using the /cleanprofile switch.

Quote:
There are times when maintaining Outlook can be an overwhelming experience. Not only do you have to manage the massive amounts of email that can accumulate in your inbox, you also have to manage Search Folders, reminders, subscriptions, outdated rules etc. You can utilize Outlook’s command-line switches to help clean things up and get things running the way you want them to.


1. Close Outlook.


2. Press WinKey+R to bring up the Run dialog box.


3. Input “C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE” followed by a space and then the switch that you wish to run. If your path is other than the default, input it instead (remember to use the quotes).

Some of the switches you can use to clean up your Outlook are:


/cleanfinders – to remove Search Folders from the Microsoft Exchange mailbox.

/cleanfreebusy – to clear and recreate free/busy information. (Note: To use this switch, you must be able to connect to the Exchange server)

/cleanprofile – to remove invalid profile keys and regenerate default registry keys.


/cleanreminders – to clear and recreate reminders.
/cleanrules – to delete rules on the client and server.


/cleanserverrules – to delete rules on the server only.


/cleansharing – to remove all subscriptions from Account Settings. (This will not remove any downloaded content)


/cleanviews – to restore default views, custom views are removed.
Once this is complete, check for the error message, which hopefully will not reappear.

If it does, then I suggest you run the Office Repair:

Quote:
Repair Office 2010:
  • Open Control Panel and click Programs and Features.
  • Right click the Office 2010 program that you want to repair, and select Change.
  • Next click Repair > Continue.
  • Restart your computer.
My System SpecsSystem Spec
15 Jun 2011   #20
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Irene View Post
I would advise not to use the Registry Booster - this type of action can do infinitely more damage which is difficult, if not impossible to trace.
I couldn't agree more. We shouldn't, nor do we, require registry boosters to fix this issue. Please don't use these as suggested in my post #2.

Regards,
Golden
My System SpecsSystem Spec
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