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Windows 7: Word wont start, re-installed, still does not

13 Jun 2011   #21
JDobbsy1987

Windows 8.1 Pro x64
 
 

We have been through that - Word wont start, re-installed, still does not




My System SpecsSystem Spec
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14 Jun 2011   #22
skt

Windows 7 Ultimate x64
 
 

JDobbsy:
Tried moving the 'Normal.dotm' file to another place.
Still not wokring


Afitzroy:
Yes, winword.exe /a is working.
My System SpecsSystem Spec
14 Jun 2011   #23
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

I still feel this is a registry issue. To double-check that, please do the following for me:

Click Start Orb, in the search box type winword /r and hit enter. This will reset all the Word registry values to their default install value by re-running the Configuration process again. After it's finished, please try opening Word as per normal.

Let us know the outcome.

Regards,
Golden
My System SpecsSystem Spec
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14 Jun 2011   #24
JDobbsy1987

Windows 8.1 Pro x64
 
 

Just about to suggest that

Good idea Golden
My System SpecsSystem Spec
14 Jun 2011   #25
skt

Windows 7 Ultimate x64
 
 

Thanks Golden and JDobbsy!

Tried winword /r.
It started thre reconfigaration process. But when tried opening Word again it crashed. ANd now it's giving the same error I posted earlier.
My System SpecsSystem Spec
14 Jun 2011   #26
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

What worries me is that your error message starts with <a> .... this should normally read Word.

Can you please open Excel (not Word but Excel) and go to File > Help....you will see a screen similar to this. Please post a screen capture of it (Be sure to blank out your Product ID as shown in my example).

Thanks,
Golden


Attached Images
Word wont start, re-installed, still does not-capture.png 
My System SpecsSystem Spec
14 Jun 2011   #27
afitzroy

Windows 7 enterprise 64bit
 
 
Day 2 of this

accidental posted to wrong thread. sorry
My System SpecsSystem Spec
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 Word wont start, re-installed, still does not




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