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Windows 7: Office Installation problem - Office won't run

21 Jun 2011   #1
nycpenn

windows 7
 
 
Office Installation problem - Office won't run

Installed Office professional 2010 on a new dell, installation went smooth. After the install I dragged the office icon from the start menu to create a shortcut. The shortcut that was created was not the one that had appeared on the start menu It was greyed out, etc. Clicked on it, and it said not valid. tried dragging the shortcut back to start menu, but now the grey icon replaced the original MS office icon, and it still would not run. reinstalled it, still didn't work. besides the advice you guys will give me, is there a free ms support number for this type of problem?

Thanks in advance


My System SpecsSystem Spec
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21 Jun 2011   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,

First things first, lets see if Office installed correctly:

1. Click Start Orb.
2. In the search box, type winword and hit enter.

Does Word open up?

Repeat the above, but this time type excel, and hit enter.

Does Excel open up?

Regards,
Golden
My System SpecsSystem Spec
21 Jun 2011   #3
nycpenn

windows 7
 
 
programs work from command line, but

however i can't find the program to make the shortcut..

c:\programs\microsoftsoft\office\office14

doesnt show any of the exe files for office....
My System SpecsSystem Spec
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21 Jun 2011   #4
nycpenn

windows 7
 
 
got it working

got it to work, thx !!!
exe files where under the x86 folder.
My System SpecsSystem Spec
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 Office Installation problem - Office won't run




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