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Windows 7: Can't use send & receive - Office 2010

23 Jun 2011   #11
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by jfroberts View Post
I ckecked my old machine and it has only 2 .srs files.
Obviously this is the problem. I'll try nenaming the ebtire folder and if that doesn't work, I'll rename it file by file.
Thanks for the great answer. You hit it on the head.
Good luck.


My System SpecsSystem Spec
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23 Jun 2011   #12
jfroberts

windows 7 home professional x64
 
 

Renamed the whole folder and Outlook just created anothe one but only 7 .srs files in it. Howerer, that didn't fix the problem :>(
My System SpecsSystem Spec
23 Jun 2011   #13
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by jfroberts View Post
Renamed the whole folder and Outlook just created anothe one but only 7 .srs files in it. Howerer, that didn't fix the problem :>(
My apology. I have no more suggestion to offer.
My System SpecsSystem Spec
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23 Jun 2011   #14
jfroberts

windows 7 home professional x64
 
 

Thanks for trying. I really appreciate it.
My System SpecsSystem Spec
23 Jun 2011   #15
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

My last gasp.....

Create another user account with exactly the same privileges as the one you are using > logon to it > open Outlook > configure the same account into it > test your Send/Receive.
My System SpecsSystem Spec
23 Jun 2011   #16
HammerHead

win 7 X64 Ultimate SP1
 
 
Quick Test

I have seen AV interfere with mail programs. Temporarily turn of your AV and try a send and recieve. Be sure to turn your AV back on.
My System SpecsSystem Spec
24 Jun 2011   #17
jfroberts

windows 7 home professional x64
 
 

Already tried different profiles. No luck.

Don't know what "AV" stands for but email works on this machine when setting up new accounts and then testing them as well as MS Mail Live.

Send/Receive seems to be looking for a module or DLL outside of Outlook which is missing. Reinstalling Outlook (Ofice) doesn't fix it nor does installing different versions of Outlook (Office).

Anybody have a clue as to what "Send/Receive" uses?
My System SpecsSystem Spec
24 Jun 2011   #18
HammerHead

win 7 X64 Ultimate SP1
 
 
Anti Virus

Your Anti Virus program. What flavor is it MSE, Avast, etc.?
My System SpecsSystem Spec
24 Jun 2011   #19
jfroberts

windows 7 home professional x64
 
 

Avast
My System SpecsSystem Spec
24 Jun 2011   #20
HammerHead

win 7 X64 Ultimate SP1
 
 
Avast

I am guessing that is your problem. Turn it of temporarily and try a send and recieve. Ehen you are done testing be sure to turn it back on.
Post back with the result.
My System SpecsSystem Spec
Reply

 Can't use send & receive - Office 2010




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