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Windows 7: Can't use send & receive - Office 2010

25 Jun 2011   #41
jfroberts

windows 7 home professional x64
 
 

Thanks, Irene, but my problem is something with the "Send/Receive" module. I've uninstalled and reinstalled several times but I still get a message when try to Send/Receive that an object is missing. It has to be something outside of Outlook.


My System SpecsSystem Spec
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25 Jun 2011   #42
jfroberts

windows 7 home professional x64
 
 

Why can't I open Documents & Settings? I am the administrator and only user. Is this a Win 7 "thing"? I believe it is along with Programs, etc.
Anyone confirm?
My System SpecsSystem Spec
25 Jun 2011   #43
jfroberts

windows 7 home professional x64
 
 

I am befuddled by the fact that I can set up a new email account within Outlook and the wizard even searches for the settings from my provider and installs them automatically. Then it sends a test email message which also works.

BUT, I still can't Send or Receive anything. . .
My System SpecsSystem Spec
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25 Jun 2011   #44
HammerHead

win 7 X64 Ultimate SP1
 
 
Owenership

Document and Settings >right click >properties>security> Take ownership of the directory and it's children. Also make sure you have full control. Ownership will be under advanced.
My System SpecsSystem Spec
25 Jun 2011   #45
jfroberts

windows 7 home professional x64
 
 

Got that. For some reason, the first entry was a Deny for everyone. Deleted that and now its OK. Thanks for that.
My System SpecsSystem Spec
25 Jun 2011   #46
HammerHead

win 7 X64 Ultimate SP1
 
 
Question

Under Documents and Settings navigate to "Your Account" (you user)>Application Data>Microsoft and check permissions for Office and Outlook.
My System SpecsSystem Spec
26 Jun 2011   #47
jfroberts

windows 7 home professional x64
 
 

Both have full control permissions.
My System SpecsSystem Spec
26 Jun 2011   #48
jfroberts

windows 7 home professional x64
 
 

OK. As a brain check, let's summarise what the problem is and what didn't work so far.
1. Machine is a new core i5 w/3.20 processor and 8gb memory with Win 7 home professional 64bit.
2. Trying to install Office XP professional, then upgraded to Enterprise 2007. Both had exactly the same problem. Problem is: Everything appears to install properly and Office profiles and .pst files are all good. I set up my email account in Outlook and it finds my email settings, automatically loads them into my profile and It can send a test email to confirm. Test email does come through (retrieved at another machine). Now, I hit "Send/Receive" to get emails from my Pop email server and I get the following message. "An error occurred. An object can not be found". It does not indicate what object it's looking for.
3. I created my own test email and "sent" it using the send button on the new email itself. It promptly and correctly goes into the Outbox. However, when I hit Send all, I get an out of memory error and am asked to close some programs or files. Nothing else is running at that time and upon checking, I have plenty of memory available at that time.
4. This appears to be a problem where a file or dll or registry entry, etc. is missing and it appears this has nothing to do with Outlook. I say that because I tried un and re installing Office several times - always with exactly the same error.
5. Other email programs on this machine work fine, Windows Live mail for example. I can retrieve mail, send and receive, etc. on the same email account.
The Office software installed on my other machine (Win XP Pro) works perfectly including Send/Receive.
6. Possibilities
a. this is a win 7 issue
I don't think so because other win 7 users are running the same software.
b. A file is missing. However, reinstalling Office doesn't fix the problem
c. An Office setting/profile,pst,srs file is corrupt.
After uninstalling all the sofware, I deleted everything I could find on my computer left from Outlook and Office.
I also ran msciuu2 to clean up the registry.
I also ran every "fix it" offered on the Outlook forum pages suggested by you various posters.
7. The problem exists exactly as before: Can't Send/Receive - an object can't be found.

I'm stumped. Any suggestions from the Outlook Pro's?
My System SpecsSystem Spec
26 Jun 2011   #49
HammerHead

win 7 X64 Ultimate SP1
 
 
Keep Chugging

2010 run on Win7 SP1 X64 because I am running it.
I didn't see you mention this:

Control Panel> Programs and Features> right click Office select Change and see if it can repair itself. Not overly confidant in this but you never know.
My System SpecsSystem Spec
26 Jun 2011   #50
jfroberts

windows 7 home professional x64
 
 

Did it. Same error.
My System SpecsSystem Spec
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 Can't use send & receive - Office 2010




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