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Windows 7: Outlook 2010 always freezing

26 Jun 2011   #11
Irene

Windows 7 Home Premium 64bit
 
 

I agree with Karlsnooks.

As I said in my previous post, anti-virus products scanning outgoing mail can sometimes cause problems like the one which you are experiencing. At least it can be eliminated if the still issue still remains whilst the AV is temporarily disabled.


My System SpecsSystem Spec
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26 Jun 2011   #12
codyw

Windows 7 Ultimate x64 with SP1
 
 

I actually think I may have found the problem...Kaspersky's Anti-Spam add-in. When I started up my Outlook client last night it said that there was a serious problem with the add-in and that it should be disabled. Now that it's disabled I don't see too much freezing. What aggravates me about it is when I had Outlook 2007 it never froze and I also paid for the anti-spam filtering that now I can't use.
My System SpecsSystem Spec
26 Jun 2011   #13
Irene

Windows 7 Home Premium 64bit
 
 

At least you believe that you have found the root of the problem.

Have you tried the Kaspersky support for the problem? Could be that they are aware of it and have a resolution...

Here maybe: Why MS Outlook 2007 fails at an attempt to read an incoming e-mail or open an e-mail folder?
My System SpecsSystem Spec
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26 Jun 2011   #14
codyw

Windows 7 Ultimate x64 with SP1
 
 

I will probably have to call them during normal business hours. The link you provided me is for 2007 which is on my virtual machine and seems to work fine with Trend Micro. I have 2010 on my host machine.

Hopefully there is a resolution though...
My System SpecsSystem Spec
26 Jun 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Very good.

Please let us know what kaspersky recommends as that knowledge will help us in the future.
My System SpecsSystem Spec
26 Jun 2011   #16
codyw

Windows 7 Ultimate x64 with SP1
 
 

Thank you. I will.
My System SpecsSystem Spec
28 Jun 2011   #17
codyw

Windows 7 Ultimate x64 with SP1
 
 

UPDATE: It has been a few days without the Kaspersky Anti-Spam add-in. Every time I would try and enable the add-in and restart Outlook 2010, Outlook would crash during startup. I contacted Kaspersky support and they ran some tests on reports that I generated for them but still didn't get the answer. Then today, I had a thought - what if I uninstall Office 2010 and reinstall it. So I went into the control panel in Windows, and went down to Office 2010 Professional Plus, and I saw a button that said "Change". Instead of clicking Uninstall, I clicked Change and saw a number of options. One option that popped out at me was "Repair Office 2010". I selected that and let it run through all its stuff. After it was done, it asked me to reboot the system. After the system rebooted, I launched Outlook 2010 and it worked! Kaspersky Anti-Spam add-in was working as it was supposed to be. I never gave it much thought to repair office but now that I know that I can do that, that will be the first option on the top of my list!
My System SpecsSystem Spec
28 Jun 2011   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Cody,
Many thanks for the feedback. Now if someone else comes along with a similar problem we'll know the best approach. I'm sure that all of the Kaspersky fans are also thankful,
karl
My System SpecsSystem Spec
28 Jun 2011   #19
codyw

Windows 7 Ultimate x64 with SP1
 
 

Thanks - I know I am!
I wasn't about to get rid of my kaspersky because of this...
My System SpecsSystem Spec
28 Jun 2011   #20
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Thanks for the feedback Cody, another fix that's gone in my little black book.
My System SpecsSystem Spec
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 Outlook 2010 always freezing




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