error 1706 office 2010 download

My company provided us with a link so we can get a discounted copy of office 2010
This one guy doesn't matter if he downloads the copy from microsoft's site or the cd copy he received in the mail. The install isn't clean so sometime during the install I get a message saying" ms-office professional plus 2010 encountered an error during setup
Error 1706: setup cannot find required files. check your connection to the network or cd-rom drive. for other potential solutions see c:\program files\microsoft office\office10\setup.hlp
users machine has windows 7 home premium 32 -bit os, its an hp pavillon DV6000
Any ideas