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Windows 7: Office 2010 Professional Plus Updates

21 Jul 2011   #11
Paulks

Windows 7 64 bit
 
 

Sadly...still no joy, its as if it can't find the installation


My System SpecsSystem Spec
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21 Jul 2011   #12
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Can you please run a repair of Office?

Repair Microsoft Office 2010

Then run a sfc scan on windows.

SFC /SCANNOW Command - System File Checker

Now, try installing sp1.

If you have the office 2010 disk and key handy, you can try uninstalling Office, rebooting, installing and activating, then running the sp1 installer.

If still no joy, enable windows installer logging (run sp1 after that) and we can see if there are any clues there.

Solved Make Windows Installer Logging active? - Vista Forums
My System SpecsSystem Spec
21 Jul 2011   #13
Paulks

Windows 7 64 bit
 
 

Don't believe this, uninstalled, re-booted, ran CC, installed fresh, ran SP1...same error message, I have made installer log active, how do I view it

sorry to be a pain
My System SpecsSystem Spec
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21 Jul 2011   #14
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Quote:
The new log's file name is random, but begins with the letters "Msi" and end with a .log extension. To locate the Temp folder location, type the following line at a command prompt:


cd %temp%
Its described in the MS support page linked on the vistax64 page.
My System SpecsSystem Spec
21 Jul 2011   #15
Paulks

Windows 7 64 bit
 
 

hmmm, obviously that didn't work as I don't have anything like that, lots of opatchinstall logs but nothing beginning with Msi
My System SpecsSystem Spec
21 Jul 2011   #16
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Any errors, not necessarily starting with msi?
My System SpecsSystem Spec
21 Jul 2011   #17
Paulks

Windows 7 64 bit
 
 

Wouldn't have a clue where to look, how can I get a screenshot on here and you may be able to see
My System SpecsSystem Spec
21 Jul 2011   #18
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

My System SpecsSystem Spec
21 Jul 2011   #19
Paulks

Windows 7 64 bit
 
 

[IMG][/IMG]
My System SpecsSystem Spec
21 Jul 2011   #20
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

I guess it would be the opatchinstall.log files. I noticed most are sized either about 185 mb or about 962 mb. Suggest you open one of the 185 mb size files first and see if you can find the error line and code. Really annoying to go through all these hoops for a simple update install, I must say.
My System SpecsSystem Spec
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 Office 2010 Professional Plus Updates




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