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Windows 7: Problem setting up MS Office Home and Student 2010

29 Aug 2011   #1

Windows 7
Problem setting up MS Office Home and Student 2010

Hey all. I have been trying for the last week to set up the trial version of Microsoft Office 2010 Home and Student on my new laptop, and I keep running into the same problem.

The download will get to Step 2 of 4, have about 7% of the download complete, then I will receive this popup message:

"There was a problem setting up Microsoft Office Home and Student 2010:
Cannot connect to the Internet to download required files. Check your Internet connection, and then try again."

Here's what I have done to try to fix the problem:

-checked the wireless internet connection (which, incidentally, is always at full strength when I get this message).

-uninstalled then re-installed the click-to-run from the Microsoft website.

-tried running the program as the administrator.

-tried checking the compatibility and re-configuring the compatibility for Windows 7.

I do not know what else to do and I am really getting frustrated so any help that anyone can offer would be greatly appreciated. I should warn everyone ahead of time that layman's terms are the best way to explain what to do to me-I'm not very good at tech-speak if you know what I mean.

Thanks a bunch ahead of time for any help offered! :)

My System SpecsSystem Spec
30 Aug 2011   #2

Windows 7 Home Premium 64bit

Hello huysernati, welcome to the forum.

Some advice given by Microsoft Answers here:
Trouble installing MS Office 2010 Home and Student Trial, fails while - Microsoft Answers
My System SpecsSystem Spec
30 Aug 2011   #3

Win 7 Ultimate 64-bit. SP1.

Hello huysernati,

Another alternative would be to contact Microsoft Technical Support via email re your issue.

I would imagine that they would welcome questions from a potential customer.

Help and Support
My System SpecsSystem Spec

01 Feb 2012   #4

Windows XP SP3 32bit

Well, I fixed this by updating my system. I have a Windows XP 32bit; it said that I needed Windows 7, Windows Vista SP 1, or Windows XP SP3...I downloaded Windows XP SP3 from the Microsoft website by typing in "Windows XP Service Pack 3 download" and downloaded it...Free of course...and right clicked on the setup for Microsoft 2010 and unchecked compatibility and it worked, although the downloading process failed a few times, I did it over and over x3 and it worked XD...Don't know if this answers your question or your question has been resolved.
My System SpecsSystem Spec

 Problem setting up MS Office Home and Student 2010

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