Outlook 2010 is not indexing new messages

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  1. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #11

    It's strange that the problem persists with both Windows 7 and XP.

    You could try using the 'Inbox Repair Tool':
    How to find and run the Inbox Repair tool in Outlook

    In the above link there is a Microsoft 'Fix-it' you could use.
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  3. eemiller
    Posts : 10
    XP and 64 bit
    Thread Starter
       New #12

    This appears to be over my head. I will see if IT can spend a few minutes figuring this one out. Thanks.
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  4. eemiller
    Posts : 10
    XP and 64 bit
    Thread Starter
       New #13

    I asked IT and this is what they've said, "It has already been tried... I am going to upgrade his machine to Windows 7. This means I will back up the entire machine, install a fresh copy of Windows and Office 2010 and see if the problem gets resolved."

    Let's cross our fingers!
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  6. eemiller
    Posts : 10
    XP and 64 bit
    Thread Starter
       New #14

    Now, he already told me, though, that he tried it in Windows 7, so I don't know how this will actually fix it, but let's hope.
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  7. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #15

    I will certainly be interested to hear what happens...
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