Office 2000 - problem when quitting Word

Hello,

I've encountered a problem running Word 2000 under W7 Proff 64-bit. Word runs, edits and saves ok but when I try to quit I get a popup "Microsoft Word for Windows has stopped working" (see attachment). I've tried changing the compatibility setting to various earlier versions and also let Windows look for a fix.

The odd thing is that this has only happened since a I did a clean re-install of Windows 7 (after reformatting system partition). Under my original virgin install it worked properly.

Any thoughts would be very welcome.

You can try to spot errors with Event Viewer.

Open the Start Menu, and type eventvwr.msc in the search box and press enter.
If prompted by UAC, then click on Yes.
In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on Application and check for errors (see screenshot). If no related errors will be in Application, please check System section.

Please post description of errors occurred within the described time.

Hi Neutron16, thanks for your reply. The information you requested is attached.

A couple of things I forgot to mention in my first post : All the other components of Office 2000 terminate normally, and I have tried uninstalling and re-installing the suite.

Please, backup Normal.dot and then delete originals (could be more than one).

Ok, I did that. I did a search of the entire computer and there was only one file found. I moved that to my Temp folder (cut & paste) then did another search to verify. I then ran Word again and I'm sorry to report there was no improvement.

Incidentally whilst running Event Viewer I used the link to search for info on the error but that didn't find any results.

Here is the advice that help in similar Word thread.

Tony said:

Application: WINWORD.EXE - In my case, this was caused by a corrupt printer driver. I uninstalled my current printer and found this fixed my problem.

Also, you might want to check out this article.

Hi Neutron16,

Before I try this are you sure Tony's thread was related to quitting Word? Because in the link you provided all the references to problems caused by the printer relate to Word crashing on start-up. In my case Word works perfectly normally, including printing on my default printer, until I try to quit. That's when I get the error pop-up attached to my original post.

You are right, likely printer is not the issue.

Btw, what is the info event (event id 1001) 2 seconds right after that error?

Ok. Info attached.

Gwaihir said:

I thought I'd just bump this to see if anyone else has any ideas.

Unfortunately, there appears to be compatibility issues:
Windows 7 Compatibility for Office 2000: Drivers, Updates, Downloads