"Cannot open default email folders. Server is not available"


  1. Devux
    Posts : 273
    Windows 7 Home Premium 64bit
       New #1

    "Cannot open default email folders. Server is not available"


    Hey guys,
    I have a user who is using Outlook 2010, and intermittently recieves the error "Cannot open default email folders. Server is not available." When she receives this error, outlook closes. Looked in the event viewer when it crashed it made this:
    P1: 300111
    P2: 14.0.6029.1000
    P3: heqz
    P4: 0x80040111
    She is connecting to a POP3 account online, everything checks out in the "mail" settings in the control panel. Her .pst files aren't too big.
    I've tried a repair install, an uninstall followed by a fresh install, and updating to SP1 for Office 2010. Nothing seems to be helping, it is hit and miss when it does it, which makes it that much harder to troubleshoot. Any thoughts?
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  3. Irene
    Posts : 3,009
    Windows 7 Home Premium 64bit
       New #2

    Some suggestions for the problem in this thread:
    Cannot open your default e-mail folder. - Microsoft Answers
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  4. Devux
    Posts : 273
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Yeah, I've tried recreating the profile from scratch. Even without pointing to the .pst files it still has issues once in awhile. I am starting to think that it may be some sort of time out when it is trying to get to our email server in TX.
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  6. cyclic
    Posts : 644
    Windows 7 home premium x64
       New #4

    I had a similar problem a while ago, everything was as it had been for years, settings wise. Turned out my provider had changed the POP3 server protocol to demand a secure password. I just had to tick that box.
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