Outlook Hung, now it doesn't show messages

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  1. Posts : 795
    10 Home x64
       #1

    Outlook Hung, now it doesn't show messages


    I was deleting emails when it stopped responding. I restarted it and now it doesn't show the message when you click the email. This is in the default / compact view.
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Hello MadSupra,

    ATM my mind reading skills are on holiday.


    * Which version of Outlook do you refer to?


    * Have you a System Restore point you can return to PRIOR to the current problem?


    * Have you uninstalled /reinstalled?


    * Have you tried the Outlook Repair Facility?


    * Did you check in Event Viewer for error messages?


    Event viewer.
    Type eventvwr in search and go to the windows log>application tab.
    Look for errors that have red in the left hand column that say app hang, or app crash, or anything relating to the CURRENT problem.
    When you find any make a screenshot and upload them to us.


    What information appears in event logs (Event Viewer)?
      My Computer


  3. Posts : 795
    10 Home x64
    Thread Starter
       #3

    I'm refering to Office 2010, I do have a System Restore point, I havn't tried re-installing, I haven't tried the Outlook Repair Facility and here's the Event Viewer message:
    Outlook Hung, now it doesn't show messages-eventvwr.png
      My Computer

  4.   My Computer


  5. Posts : 795
    10 Home x64
    Thread Starter
       #5

    This help? :)
    Code:
    Log Name:      Application
    Source:        Application Hang
    Date:          23/12/2011 12:53:54 AM
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      Craig-PC
    Description:
    The program OUTLOOK.EXE version 14.0.6109.5005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 169c
     Start Time: 01ccc10d0366cd73
     Termination Time: 0
     Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
     Report Id: 84f953b8-2d00-11e1-ad8a-bcaec5447b9e
    
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2011-12-23T00:53:54.000000000Z" />
        <EventRecordID>31299</EventRecordID>
        <Channel>Application</Channel>
        <Computer>Craig-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>OUTLOOK.EXE</Data>
        <Data>14.0.6109.5005</Data>
        <Data>169c</Data>
        <Data>01ccc10d0366cd73</Data>
        <Data>0</Data>
        <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>
        <Data>84f953b8-2d00-11e1-ad8a-bcaec5447b9e</Data>
        <Binary>55006E006B006E006F0077006E0000000000</Binary>
      </EventData>
    </Event>
      My Computer


  6. Posts : 795
    10 Home x64
    Thread Starter
       #6

    I don't think this is technical. I just think that while I was deleting emails, it deleted the message box while it hung, but I don't know where I can restore it.
    Outlook Hung, now it doesn't show messages-outlook.png
      My Computer


  7. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #7

    MadSupra354 said:
    I'm refering to Office 2010, I do have a System Restore point, I havn't tried re-installing, I haven't tried the Outlook Repair Facility and here's the Event Viewer message:
    Outlook Hung, now it doesn't show messages-eventvwr.png

    Tried the three things in red above yet?
    BTW Merry Christmas!
      My Computer


  8. Posts : 7,681
    Windows 10 Pro
       #8

    Try doing a repair....

    Control Panel, Programs and Features, click Office 2010 and at the top click on Change, when the box comes up, click Repair and follow the instructions.

    Outlook Hung, now it doesn't show messages-repair-office.jpg

    Let us know
      My Computer


  9. Posts : 795
    10 Home x64
    Thread Starter
       #9

    I tried Repair, it didn't help. I tried Outlook Repair Facility, opening Outlook after repairing didn't help.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    what about the Microsoft office diagnostics under microsoft office tools?
      My Computer


 
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