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Windows 7: Office 2010 : Search box in help is grayed out

11 Jan 2012   #1

Windows 7 Enterprise 64 bit
Office 2010 : Search box in help is grayed out

Hi Guys,
In office 2010, for all the applications which come under office, the search box is grayed out in the Help option.
Steps tried:
Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then click the following subkey:
Note If you cannot find the
subkey, you must create it. To create the
subkey, click New on the Edit menu, click Key, and then type Internet.
Locate and then click the following value:
Note If you cannot find the UseOnlineContent value, you must create it. To create the UseOnlineContent value, click New on the Edit menu, click DWORD Value, and then type UseOnlineContent.
Double-click the
In the Value data box, type the appropriate value. The following list contains the possible values:

0 - Never show Office Online content or entry points
1 - Use only offline content whenever available, for example, .chm Help files
2 - Use Office Online content whenever available
and also found this solution which states as:
The suggestion was User Configuration | Admin Templates | Classic Admin Templates | Microsoft Office 2010 | Disable Items In User Interface | Disable Commands under File tab | Help
However in gpedit there is no value called "Classic Admin templates".
None of the above steps seems to solve the problem. Have any of you guys come across this issue?
I am using a licensed copy of the tool and the version is 14.0.6112.5000(32 bit).

My System SpecsSystem Spec
11 Jan 2012   #2

Win 7 Ultimate 64-bit. SP1.

I note you have also posted at the link below.

Search box in help is grayed out

Has your problem always been there?
Have you tried Office Repair?
Have you tried uninstalling, reinstalling?

Links for you to peruse.

Repair or remove Office 2010 - Outlook -

Microsoft Fix it Solution Center: troubleshooting software issues

Microsoft Support
My System SpecsSystem Spec
12 Jan 2012   #3

Windows 7 Enterprise 64 bit


Yes all these steps have been tried. But the issue still persists. Dont know if this issue was right from the beginning but i have recently noticed it.
My System SpecsSystem Spec

12 Jan 2012   #4

Win 7 Ultimate 64-bit. SP1.

You did try to repair Office?
... and uninstall / reinstall?
My System SpecsSystem Spec
12 Jan 2012   #5

Windows 7 Enterprise 64 bit

My System SpecsSystem Spec
12 Jan 2012   #6

Win 7 Ultimate 64-bit. SP1.

I hope someone else here can come up with a bright idea.
Good luck with your other Forum query.
My System SpecsSystem Spec
16 Mar 2012   #7

Windows 7 Ult 64bit

Not sure if you found a resolution to your problem but i just had the same thing happen and this is how i resolved it. I have my outlook 2010 attached to an Exchange Server and the Filter e-Mail was grayed out. My settings in Outlook for Exchange did not have "Use Cached Exchange Mode" checked. Once i checked that option to store the email locally, my Filter Email is now available.
My System SpecsSystem Spec
21 Mar 2012   #8

windows 7 64bit

i am having to emails on outlook 2010 and i am having 2 inboxes ok and i am recieveing mails on these 2 inboxes fine and good now
i want to have these 2 inboxes into one inbox means i no need to go ad check this inbox and no need to go and check that inbox because it is like pain
so i prefer to have one inbox and i am recieving emails of these 2 inboxes into one inbox
thank u
My System SpecsSystem Spec
30 Sep 2014   #9

Windows 7 Ultimate x64
Quick thought

Maybe check to see if your Microsoft Windows OS is detecting an internet connection on your internal network. Our infrastructure setup results in our LAN connection taskbar notification area icon incorrectly reporting "domainname No Internet Access".
Microsoft enabled Office to check with the OS to determine if an internet connection exists that will provide access to Office resources Microsoft has posted online. If Office believes there is no internet connection, it will try to save the user the frustration of trying to use resources that require an internet connection (e.g. Help, Templates) by greying out these features.
Microsoft will probably not recommend it but reportedly there is a registry edit that corrects the issue.
(I was searching for it when I came across this post)
My System SpecsSystem Spec

 Office 2010 : Search box in help is grayed out

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