Outlook Office 2010 PDF Attachments not opening


  1. NedGersh
    Posts : 9
    Windows 7 Ultimate x64
       New #1

    Outlook Office 2010 PDF Attachments not opening


    I am using Office 2010 and have a problem thatI thought would be easy to fix but I was wrong!

    I am able to open all attachments and preview them except PDF files. I used to be able to open/preview PDF files as well until I unchecked the box that says, " Always ask before opening this type of file" on the Open Mail Attachment (Exhibit 1).

    Now all I get with PDF files is what you see in Exhibit 2.

    I am using FoxIt Reader as default PDF reader but I get the same results when I make Adobe Reader the default.

    I am familiar with making registry changes and have tried modifying the EditFlags key under HKEY_CLASSES_ROOT\FoxitReader.Document to both 00 00 01 00 and 00 00 00 00 neither made any difference to Outlook PDF Attachments.

    Same for Adobe Reader when that was the default I modified HKEY_CLASSES_ROOT\AcroExch.Document to both 00 00 01 00 & 00 00 00 00...no change in Outlook.

    All I want is for the PDF attachments to behave the same way all the other attachments behave.
    Any help would be appreciated.

    Ned
    Attached Thumbnails Attached Thumbnails Outlook Office 2010 PDF Attachments not opening-exhibit-1-non-pdf.jpg   Outlook Office 2010 PDF Attachments not opening-exhibit-2-pdf-only.jpg  
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  3. Neutron16
    Posts : 934
    Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
       New #2

    Please highlight FoxitReader.Document in regedit, right click - EXPORT, and post that reg file here.
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  4. NedGersh
    Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Thx!

    Ned
    Outlook Office 2010 PDF Attachments not opening Attached Files
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  6. Neutron16
    Posts : 934
    Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
       New #4

    I have noticed that EditFlags (in case of FoxitReader.Document) should be REG_DWORD type,
    but you have REG_BINARY (hex).
    Please back it up, delete and make it REG_DWORD.
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  7. NedGersh
    Posts : 9
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    That fixed it


    Don't know how I missed that.
    Thank you!
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