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Windows 7: Office 2007 updates

19 May 2012   #11
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)

Quote   Quote: Originally Posted by ydde1937 View Post
Thanks for the replies. Botton line was the hard-drive had to be replaced.My computer is a Compaq cq60, using Windows 7 premium home 32 bit. The shop replaced the hard drive, then new problem started. They modified it from 32bit to 64bit ( I have no idea how that was done). Before I gave them the computer I copied all of my documents and speadsheets on to USB sticks, then copied them back to the computer after I got it back. Now when I try to add to a document both Microsoft Word and Microsoft Excel tells me it can't store it because the disk is full or write protected. Reloaded Microsoft Office several times, went through the "repair" procedure, everytime it says no problem found.I have used LIBREOFFICE to open, change and store the Excel spreadsheets back but still can't do the same procedure using Excel.
Any suggestions will be appreciated
Hmmmm, now that gives me cause for concern. Did you have any Microsoft Genuine Software alerts when installing Office? There is potential that you have an illegal/pirated/modified copy of w7.


My System SpecsSystem Spec
19 May 2012   #12

windows 7 32 bit

No messages.
My System SpecsSystem Spec
19 May 2012   #13
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)

To make sure, run this tool: and report back to me. Copy the results into your next post or into notepad and then upload the file here.
My System SpecsSystem Spec

19 May 2012   #14

windows 7 32 bit

I ran the test and it looks okay. i don't know how to copy it to wordpad
My System SpecsSystem Spec
19 May 2012   #15
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)

There should be a screen that looks like this:
Office 2007 updates-mgadiag.png
Press copy and paste it into your next post.

I'm going to speak to someone who specialises in this tool to give me a hand.

My System SpecsSystem Spec
19 May 2012   #16

windows 7 32 bit

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FJQ9J-6CWDH-G7348
Windows Product Key Hash: HXbE4I9wEJ3nhLIlpZyF99PSr0o=
Windows Product ID: 00359-032-7957914-85012
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DEB5656E-4023-4487-9F60-060A7B333329}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DEB5656E-4023-4487-9F60-060A7B333329}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-G7348</PKey><PID>00359-032-7957914-85012</PID><PIDType>5</PIDType><SID>S-1-5-21-1738946384-2514742628-1166088125</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Compaq Presario CQ60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.54</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>5B083107018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>4C51089CF425F32</Val><Hash>5siJ3gbmtRvrdGa/Ie8g7tfZ+RU=</Hash><Pid>81602-921-1833983-68421</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-032-795791-01-1033-7601.0000-1372012
Installation ID: 004074308683528105702291564376368896845252427975667132
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: G7348
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 5/19/2012 3:09:10 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:17:2012 00:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
OEM Activation 1.0 Data-->
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
My System SpecsSystem Spec
19 May 2012   #17

windows 7 32 bit

The report looks like your sample, but when I copy it , you see the results
My System SpecsSystem Spec
19 May 2012   #18
Tekno Venus

Windows 7 Home Premium 64bit (O.E.M)

Ok, thanks for that. Now, I may be barking up the wrong tree entirely and your windows install might be perfectly genuine but I'm unsure. I've asked someone who is very good at this sort of thing to help so you'll have to wait around for him.

My System SpecsSystem Spec
19 May 2012   #19

windows 7 32 bit

Many thanks in your effort to help
My System SpecsSystem Spec
19 May 2012   #20

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Yep- the report looks good (doesn't surprise me, it's a retail copy, and shouldn't complain at the change in bitness).
As far as I can tell it's perfectly OK.
My System SpecsSystem Spec

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