Outook 2007: Cannot delete e-mail / Crashes when you try to open


  1. Posts : 26
    (Home) Windows 7 Ultimate x64 (Work) Windows 7 Professional x64
       #1

    Outook 2007: Cannot delete e-mail / Crashes when you try to open


    Hello, I was hoping someone could help me with an Outlook 2007 issue a user has been having. Last week, our exchange server was flooded by a lot of e-mails, causing our users messages they tried to send out to fail and given a Outlook delivery delayed message for each. The issue was solved but I have one user who still has a delivery delayed mail in this inbox and upon trying to open it, Outlook crashes and if you try to deleted it, you get the message:

    "One or more items in the folder you synchronized do not match. To resolve the conflicts, open the items, and they try this operation again."

    I was thinking this notification was in sync with the e-mail that was delayed, so I did a search and couldn't not find anything related to it. Any ideas on who to get rid of this troublesome message?
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 26
    (Home) Windows 7 Ultimate x64 (Work) Windows 7 Professional x64
    Thread Starter
       #3

    I figured it out. I asked the user to log into OWA and try to delete it from there. Sure enough, it worked and the e-mail is longer giving him a problem.

    Thank you for you help, though!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Alright. Thanks for posting back.
    You can mark the thread as solved.
      My Computer


 

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