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Windows 7: word 07 doc problem in win 7 pro.

24 Sep 2009   #1

Win 7 pro
word 07 doc problem in win 7 pro.

I recently installed office 07 on my wifes new pc fresh with a brand new copy of windows 7 pro. The problem is whenever she downloads a word file and tries to open it outside of word she gets the following error message.

There was a problem sending the command to the program.

The only way she can get word to open any documents is to first open up word 07 and then click file, open.

Anyone have any ideas? I have gone through the complete uninstall/reinstall steps already with no luck. Any help would be appreciated... its driving her crazy!

My System SpecsSystem Spec
24 Sep 2009   #2

Windows 10 Pro x64 x3, Ubuntu

You could try right clicking on the file and selecting open with. This should default to Microsoft word, but if this is not the case you have the option to browse to the word.exe program to set the association properly
My System SpecsSystem Spec
24 Sep 2009   #3

Windows 7 Ultimate x64, Mint 9

You may need to make sure the file is associated with the program. You could also try repairing the Office install.

Does this occur with any specific files types?

My System SpecsSystem Spec

24 Sep 2009   #4

Win 7 pro

The files are associated with word... it happens with any docx documents. For instance she had to download a word document from her college course website. She downloaded the file in firefox. The file showed up in her download window as a word document... she clicks it and gets the "do you want this program to make changes to your computer (microsoft word) she clicks yes and word opens up but doesn't open the document.... a popup window comes up saying "there was a problem sending the command to the program"
My System SpecsSystem Spec
24 Sep 2009   #5


We need to determine if Windows can self-correct this problem.

Confirm - Did you right click the offending file(type) and choose Open With... and navigate to MS Word?

Yes or No will suffice.
My System SpecsSystem Spec
24 Sep 2009   #6

Win 7 pro

Yes.. i did. still having the problem

p.s. Thanks for the quick replies.
My System SpecsSystem Spec
24 Sep 2009   #7


I encounter a similar problem caused by running multiple versions of Office and multiple apps that can process Word files. Your best bet is to go to Control Panel and uninstall Office.

You will be presented with the option to Repir Install. Allow it to finish. Test. Report.

Do not tell us that you do not have the install media. That indicates a different problem.
My System SpecsSystem Spec
25 Sep 2009   #8

Windows 10 Pro x64 x3, Ubuntu

One other thing has just presented itself - your wife is downloading from the web using Firefox - when you right click on these files do you see a button "unblock" ?

This is a protective device between windows 7 & Firefox, to protect against potentially unsafe files. If you see this click on the button to remove this extra protection as I may stop them being loaded
My System SpecsSystem Spec
09 Nov 2009   #9

Windows 7 Professional 64 Bit
Have the exact same issue

Windows 7 Professional, running office 2003. If I click a document I get the same "there was a problem sending the command to the program" error. Word will still open but not load the document.

This happens with any document, most of which were created on the same PC when it was running XP and office before I wiped the machine and installed Win 7.
My System SpecsSystem Spec
14 Dec 2009   #10

Window 7 Home Premium
MS Word 2007: There was a problem sending the command

My first post so apologies in case of wrong submission.
I had the same problem opening docs in Word '07 using Windows 7 Home Premium. Thanks to this page, I solved it by going to the Office Button in Word, clicking on Word Options, clicking on the Save tab and changing the default file location from C:\Users\my user name\Documents to D:\ which is where all my documents are kept. After that everything was fine. I did the same with Excel.
My System SpecsSystem Spec

 word 07 doc problem in win 7 pro.

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