OEM Office 2010 crash, missing file, hope to fix


  1. Posts : 4
    Windows 7 x64
       #1

    OEM Office 2010 crash, missing file, hope to fix


    Hi,
    First, thank you to the forum and contributors namely Brink for helps, tips to Win 7.

    I am trying to fix OEM Genuine MS Office Starter 2010
    running on Win 7 x64 on Asus N55S i5-2430M since 2011

    It crashes and won't allow use bcos specific file missing.

    Last wk, Panda failed and notebk was infected, explorer crash.
    I fix the infection/virus but lost some SYS, registry files.
    Since then, I tried w/o success:
    - Control Panel/Prog & feature/ Uninstall Repair = Repair
    - restore Win 7 image,
    - factory restore OS

    Appreciate help.
      My Computer


  2. Posts : 3,009
    Windows 7 Home Premium 64bit
       #2

    Have you tried doing a system file check:
    SFC /SCANNOW Command - System File Checker


      My Computer


  3. Posts : 4
    Windows 7 x64
    Thread Starter
       #3

    Hi Irene,
    I read your post and link. I shall attempt sfc /scannow
    FYI, this is OEM version of OS and there is no installation DVD.

    BTW, I am considering a new free antivirus over Panda Security
    since Panda free failed when they launch paid version.

    I read aavast! free tops the list followed by AVG,
    I appreciate all suggestions on free antivirus.

    Will revert on the result of sfc /scannow
      My Computer


  4. Posts : 4
    Windows 7 x64
    Thread Starter
       #4

    Irene said:
    Have you tried doing a system file check:
    SFC /SCANNOW Command - System File Checker

    I ran sfc /scannow offline 4 times and restart each time. The final result is
    "Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em."
      My Computer


  5. Posts : 3,009
    Windows 7 Home Premium 64bit
       #5

    I use MicroSoft Security Essentials, which works perfectly for me:
    Microsoft Security Essentials | Protect against viruses, spyware, and other malware

    Back on topic...
    In your first post you stated that a 'specific' file was missing. Do you know exactly which files(s) are missing. Are they Microsoft Office or Windows 7 files?
      My Computer


  6. Posts : 4
    Windows 7 x64
    Thread Starter
       #6

    The missing file was discovered when Microsoft Office was being deployed.
    MS Office did not provide file names.

    FYI, I ran sfc /scannow a few more times and still no improvement.
    I notice when I defrag a few times, there is an additional run of Relocation each time.
    Appreciate on Microsoft Security Essentials. :)
      My Computer


 

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