New
#1
Word Crashes When Opening .DOC from A Web Link
One of the schools we work in uses a resource called Primary Resources. It includes downloadable files that can be used for teaching. Here is a link:
Primary Resources: English: Word Level: Spelling & Phonics
The teaches are trying to download the .DOC files on the web page but they are getting a popup in IE to save saying the file may be corrupted. In the background word crashes and has a box saying "Word cannot close because there is an active dialog box open". You then have to end the process to be able to use word again.
The version of word is Word 2000 on a Windows 7 Pro 32 Bit machine. It does the same thing for us in both IE8 and IE9 but does not seem to do it in another browser such as chrome.
From what I can tell the problem seems to be IE sending the command to Word to open the file. The strangest thing is that the .DOCX files seem to open perfectly fine though (they use the compatability pack so I guess it opens abit differently).
I have tried upgrading IE, turning off all security in the web browser, reinstalling office, checking default programs are setup for .doc files correctly, tried windows updates, different web browsers (which chrome works) and so on. Im abit stumped now, realistically the school doesnt want to pay a fortune to upgrade office on every machine and seeing as the problem seems to be in IE8 and 9 im really lost for what to do.
Any ideas anyone? SOS!