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Windows 7: Outlook 2007 Not Responding, BSOD

26 Nov 2012   #11

Windows 7 Ultimate x64

Okay no problem, thanks for the help so long, I'm just not sure what I'm suppose to do regarding:
Trusteer Ltd. Rapport Security software driver from Driver Reference Table

But I'm running the Disk Check now, when it's started I'll run it again, see if Outlook works. The thing that is very strange is that after uninstalling Avast and only running MSE, it worked fine, the Outlook problem is instant, it opens and when you click on something it goes not responding.

My System SpecsSystem Spec
26 Nov 2012   #12

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

I've checked the other dumps. Some show Avast! antivirus as the cause of the BSOD but since it's uninstalled now, it shouldn't be causing any problems.

I'd like clarification on one thing again, that is:
  • Did these problems start only and after installing that version of Avast! antivirus? Was it working perfectly fine before that?

If yes, then a clean install of the operating system would be the best way to go.

Go to the link below:Click on "Check your system for the latest updates" install Java and let it find all the drivers it needs to update. Then download and update them all one by one.

Hope this helps.
My System SpecsSystem Spec
26 Nov 2012   #13

Windows 7 Ultimate x64

Avast was installed early last month, I believe she might have "Upgraded" to the Trial Pro version which might have started the problems. I've done everything you said I should and I've already given her back the laptop, seeing as once again it stopped giving the problem, so she can "test" it.

I'm thinking maybe it might have been the sound drivers that got damaged somehow and everytime a reminder wanted to pop-up and play a sound Outlook froze, but let's see...
My System SpecsSystem Spec

26 Nov 2012   #14

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Ah okay, advice her to make a back up of all her important files. Or at least copy them to another part of the hard drive partition cause if none of updating/reinstalling drivers help, she'll have to do a factory install. Or probably a restore point before all these problems would work + she should uninstall Avast from that restore point.

Anyway, leave that aside. Keep us posted of more BSOD. :)
My System SpecsSystem Spec
27 Nov 2012   #15

Windows 7 Ultimate x64

Seems like it didn't sourt out the problem, she did a virus scan again, after that she tried Outlook again and it hanged. I think Im going to reinstall Outlook first, see if that helps? Then try a Restore Point (Hopefully there are) and then a format would probably be the next option.
My System SpecsSystem Spec
27 Nov 2012   #16

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Quote   Quote: Originally Posted by SlyFly View Post
Seems like it didn't sourt out the problem, she did a virus scan again, after that she tried Outlook again and it hanged. I think Im going to reinstall Outlook first, see if that helps? Then try a Restore Point (Hopefully there are) and then a format would probably be the next option.
Good plan. Go ahead...btw, try reinstalling the sound drivers too.
My System SpecsSystem Spec
27 Nov 2012   #17

Windows 7 Ultimate x64

Okay, seems like opening PDFs also makes the computer hang, I've asked her to send through todays Minidumps... I'm thinking it has to be Anti-Virus related, seeing as opening PDFs normally results in a scan of the file, the only other thing I can think of is that she installed OpenOffice just before the 20th (When the problems started)

So far she can work, browse the internet etc, but when she opens Outlook or a PDF it hangs. I'll upload the latest files again and give the links.
My System SpecsSystem Spec
27 Nov 2012   #18

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Tyt :)
My System SpecsSystem Spec
04 Dec 2012   #19

Windows 7 Ultimate x64

Okay a repair of Outlook (With the CD) fixed Outlook, today Internet Explorer started giving problems, so I've reinstalled IE9 and it seems to be fine now, busy scanning with MSE and then Malwarebytes, afterwards I'll do a Scan Disk to see if it picks up anything, the dump files for todays BSOD:

Should I maybe uninstall MSE and install Avast again then do a Root Scan on start-up or what?
My System SpecsSystem Spec
04 Dec 2012   #20

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

I think you guys should do the clean install.
Usual causes:  Memory, Paging file corruption, File system, Hard drive, 
Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, 
Missing Service Pack
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
BugCheck 7A, {c05ca678, c0000185, 4d803be0, b94cf000}
Probably caused by : memory_corruption ( nt!MiWaitForInPageComplete+302 )
Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: c05ca678, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000185, error status (normally i/o status code)
Arg3: 4d803be0, current process (virtual address for lock type 3, or PTE)
Arg4: b94cf000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185





LAST_CONTROL_TRANSFER:  from 836ef442 to 8372ae98

8b1c7b04 836ef442 0000007a c05ca678 c0000185 nt!KeBugCheckEx+0x1e
8b1c7b74 836f2d25 8b1c7bc8 837b7300 8b1c7be8 nt!MiWaitForInPageComplete+0x302
8b1c7c04 836dc446 837b7300 b94cf000 85481a50 nt!MiIssueHardFault+0x3b3
8b1c7c80 836fd100 00000001 b94cf000 00000000 nt!MmAccessFault+0x29fc
8b1c7d10 837119c6 85625940 8b1c7d30 00000000 nt!MiInPageSingleKernelStack+0x1cf
8b1c7d44 836d4fc4 856259b4 8b1c7d90 8385607a nt!KiInSwapKernelStacks+0x41
8b1c7d50 8385607a 00000000 abcdf92a 00000000 nt!KeSwapProcessOrStack+0x78
8b1c7d90 836fc819 836d4f4c 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


836ef442 cc              int     3


SYMBOL_NAME:  nt!MiWaitForInPageComplete+302

FOLLOWUP_NAME:  MachineOwner



IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0x7a_c0000185_nt!MiWaitForInPageComplete+302

BUCKET_ID:  0x7a_c0000185_nt!MiWaitForInPageComplete+302

Followup: MachineOwner

1: kd> lm
start    end        module name
80bc6000 80bce000   kdcom      (deferred)             
83615000 8364c000   hal        (deferred)             
8364c000 83a5f000   nt         (pdb symbols)          c:\symbols\ntkrpamp.pdb\BAC20DA3DF7846CDB48DA80B0D7FEEE12\ntkrpamp.pdb
88c00000 88c18000   rasl2tp    (deferred)             
88c1b000 88ca0000   mcupdate_GenuineIntel   (deferred)             
88ca0000 88cb1000   PSHED      (deferred)             
88cb1000 88cb9000   BOOTVID    (deferred)             
88cb9000 88cfb000   CLFS       (deferred)             
88cfb000 88da6000   CI         (deferred)             
88da6000 88daf000   amdxata    (deferred)             
88daf000 88de3000   fltmgr     (deferred)             
88de3000 88df4000   fileinfo   (deferred)             
88e08000 88e89000   Wdf01000   (deferred)             
88e89000 88e97000   WDFLDR     (deferred)             
88e97000 88edf000   ACPI       (deferred)             
88edf000 88ee8000   WMILIB     (deferred)             
88ee8000 88ef0000   msisadrv   (deferred)             
88ef0000 88f1a000   pci        (deferred)             
88f1a000 88f25000   vdrvroot   (deferred)             
88f25000 88f36000   partmgr    (deferred)             
88f36000 88f3e000   compbatt   (deferred)             
88f3e000 88f49000   BATTC      (deferred)             
88f49000 88f59000   volmgr     (deferred)             
88f59000 88fa4000   volmgrx    (deferred)             
88fa4000 88fba000   mountmgr   (deferred)             
88fba000 88fc3000   atapi      (deferred)             
88fc3000 88fe6000   ataport    (deferred)             
88fe6000 88ff0000   msahci     (deferred)             
88ff0000 88ffe000   PCIIDEX    (deferred)             
89000000 89023000   mrxsmb     (deferred)             
8903d000 89067d80   MpFilter   (deferred)             
89068000 89197000   Ntfs       (deferred)             
89197000 891c2000   msrpc      (deferred)             
891c2000 891d5000   ksecdd     (deferred)             
891d5000 891fa000   CLASSPNP   (deferred)             
89200000 89232000   fvevol     (deferred)             
89234000 89291000   cng        (deferred)             
89291000 8929f000   pcw        (deferred)             
8929f000 892a8000   Fs_Rec     (deferred)             
892a8000 8935f000   ndis       (deferred)             
8935f000 8939d000   NETIO      (deferred)             
8939d000 893c2000   ksecpkg    (deferred)             
893c2000 893ef000   rdyboost   (deferred)             
89400000 89408000   hwpolicy   (deferred)             
89408000 89419000   disk       (deferred)             
8941c000 89568000   tcpip      (deferred)             
89568000 89599000   fwpkclnt   (deferred)             
89599000 895d8000   volsnap    (deferred)             
895d8000 895e0000   spldr      (deferred)             
895e0000 895ee000   RapportKELL   (deferred)             
895ee000 895fe000   mup        (deferred)             
8e200000 8e211000   termdd     (deferred)             
8e214000 8e233000   cdrom      (deferred)             
8e233000 8e273620   RapportCerberus32_43926   (deferred)             
8e274000 8e27b000   Null       (deferred)             
8e27b000 8e282000   Beep       (deferred)             
8e282000 8e28e000   vga        (deferred)             
8e28e000 8e2af000   VIDEOPRT   (deferred)             
8e2af000 8e2bc000   watchdog   (deferred)             
8e2bc000 8e2c4000   RDPCDD     (deferred)             
8e2c4000 8e2cc000   rdpencdd   (deferred)             
8e2cc000 8e2d4000   rdprefmp   (deferred)             
8e2d4000 8e2df000   Msfs       (deferred)             
8e2df000 8e2ed000   Npfs       (deferred)             
8e2ed000 8e304000   tdx        (deferred)             
8e304000 8e310000   TDI        (deferred)             
8e310000 8e36a000   afd        (deferred)             
8e36a000 8e39c000   netbt      (deferred)             
8e39c000 8e3a3000   wfplwf     (deferred)             
8e3a3000 8e3c2000   pacer      (deferred)             
8e3c2000 8e3d3000   vwififlt   (deferred)             
8e3d3000 8e3e1000   netbios    (deferred)             
8e3e1000 8e3f4000   wanarp     (deferred)             
8ec11000 8ec52000   rdbss      (deferred)             
8ec52000 8ec78a80   RapportPG   (deferred)             
8ec79000 8ec88600   RapportEI   (deferred)             
8ec89000 8ec93000   nsiproxy   (deferred)             
8ec93000 8ec98480   ckldrv     (deferred)             
8ec99000 8eca3000   mssmbios   (deferred)             
8eca3000 8ecaf000   discache   (deferred)             
8ecaf000 8ecc7000   dfsc       (deferred)             
8ecc7000 8ecd5000   blbdrive   (deferred)             
8ecd5000 8ecf6000   tunnel     (deferred)             
8ecf6000 8ed2f000   dxgmms1    (deferred)             
8ed2f000 8ed7a000   USBPORT    (deferred)             
8ed7a000 8ed99000   HDAudBus   (deferred)             
8ed99000 8edb7b00   Impcd      (deferred)             
8edb8000 8edca000   intelppm   (deferred)             
8edca000 8edd7000   CompositeBus   (deferred)             
8edd7000 8ede9000   AgileVpn   (deferred)             
8f400000 8f40a080   HECI       (deferred)             
8f40b000 8f41a000   usbehci    (deferred)             
8f41a000 8f425000   ndistapi   (deferred)             
8f426000 8fd43000   igdkmd32   (deferred)             
8fd43000 8fdfa000   dxgkrnl    (deferred)             
8fe01000 8ff0f000   rtl8192se   (deferred)             
8ff0f000 8ff19000   vwifibus   (deferred)             
8ff39000 8ff5f000   SCSIPORT   (deferred)             
8ff79000 8ff91000   i8042prt   (deferred)             
8ff91000 8ff9e000   kbdclass   (deferred)             
8ff9e000 8ffd4380   SynTP      (deferred)             
8ffd5000 8ffd6700   USBD       (deferred)             
8ffd7000 8ffe4000   mouclass   (deferred)             
8ffe4000 8ffe9280   GEARAspiWDM   (deferred)             
8ffea000 8ffed700   CmBatt     (deferred)             
8ffee000 8fff7000   wmiacpi    (deferred)             
9021e000 90240000   ndiswan    (deferred)             
90240000 90258000   raspppoe   (deferred)             
90258000 9026f000   raspptp    (deferred)             
9026f000 90286000   rassstp    (deferred)             
90286000 90287380   swenum     (deferred)             
90288000 902bc000   ks         (deferred)             
902bc000 902ca000   umbus      (deferred)             
902ca000 902de000   vodafone_K3805_z_dc_enum   (deferred)             
902de000 902efc80   ew_jubusenum   (deferred)             
902f0000 90334000   usbhub     (deferred)             
90334000 90345000   NDProxy    (deferred)             
90345000 903ca000   HTTP       (deferred)             
903ca000 903e3000   bowser     (deferred)             
903e3000 903f5000   mpsdrv     (deferred)             
96c00000 96c10000   ndisuio    (deferred)             
96c10000 96c23000   rspndr     (deferred)             
96c2b000 96f40740   RTKVHDA    (deferred)             
96f41000 96f70000   portcls    (deferred)             
96f70000 96f89000   drmk       (deferred)             
96f89000 96fa4000   luafv      (deferred)             
96fa4000 96fb4000   lltdio     (deferred)             
96fb4000 96ffa000   nwifi      (deferred)             
97213000 97219480   HIDPARSE   (deferred)             
97225000 9722e000   vwifimp    (deferred)             
9722e000 97339880   smserial   (deferred)             
9733a000 97347000   modem      (deferred)             
97347000 97381000   IntcDAud   (deferred)             
97381000 9738b000   Dxapi      (deferred)             
9738b000 97398000   crashdmp   (deferred)             
97398000 973a3000   dump_dumpata   (deferred)             
973a3000 973ad000   dump_msahci   (deferred)             
973ad000 973be000   dump_dumpfve   (deferred)             
973be000 973c9000   monitor    (deferred)             
98640000 98891000   win32k     (deferred)             
988b0000 988b9000   TSDDD      (deferred)             
988e0000 988fe000   cdd        (deferred)             
98900000 9894d000   ATMFD      (deferred)             
ab42e000 ab469000   mrxsmb10   (deferred)             
ab469000 ab484000   mrxsmb20   (deferred)             
ab4aa000 ab4c2000   NisDrvWFP   (deferred)             
ab4c2000 ab559000   peauth     (deferred)             
ab559000 ab563000   secdrv     (deferred)             
ab563000 ab584000   srvnet     (deferred)             
ab584000 ab58b000   SSPORT     (deferred)             
ab58b000 ab598000   tcpipreg   (deferred)             
ab598000 ab5e8000   srv2       (deferred)             
ae000000 ae01a000   JME        (deferred)             
ae01b000 ae06d000   srv        (deferred)             
ae06d000 ae076000   asyncmac   (deferred)             
ae1d9000 ae1dc300   rapportiaso   (deferred)             
ae1dd000 ae1fd000   jmcr       (deferred)
In case the clean install does not help and BSOD-s come back. Here are some steps for hardware troubleshooting:

Upload a screenshot of your hard disk using crystal disk info and Summary tab using Speccy:Make a hard drive test from the hard drive manufacturers website.Run Disk Check on your hard disk for file system errors and bad sectors on it:Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec

 Outlook 2007 Not Responding, BSOD

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