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Windows 7: Excel 2013 crashes after opening and using any xls/xlsx file

07 Mar 2013   #11

Windows 7 Ultimate x64

Hi Saurabh,

Finally I could find the cause of excel crashing. I had Stick Password installed and sitting in System Tray and that had caused Excel to crash. When I removed Sticky Password from System Tray, then Excel works fine. The developer is aware of this issue and I hope they will issue a fix soon.

Thanks very much for all your kind help and guidance in trying to solve this issue


My System SpecsSystem Spec
07 Mar 2013   #12
Saurabh A

Windows 7 64bit

Hi Rafales,

The failure of 'Office repair tool' was a strong indication that the issue resided 'outside Excel'.
Glad that you were able to isolate the root cause with a 'Clean Boot'; thank you for the confirmation.

Do reply if you have any further questions; would be glad to assist.

My System SpecsSystem Spec
18 Jun 2013   #13

Windows 7 Pro - 64 bit
Preview Pane

Since this is still the top Google result when I ran into the same problem, I'll post my result: Repairing office, disabling add-ins, removing Abbyy FineReader and disabling hardware acceleration did not work.

Disabling the preview pane in Windows Explorer (Windows 7 Pro) did the trick. This behavior confirmed on another computer in the same network.
My System SpecsSystem Spec

18 Jun 2013   #14

Windows 10 Pro X64

Conradical, Welcome to the forums! And thanks you for sharing.
My System SpecsSystem Spec
19 Jun 2013   #15

Windows 7 Professional x64 SP1

I also suggest that you update your office 2013 suite. Microsoft releases bug fixes and performance improvements with Office 2013 every month. Currently, I have this version below:

Excel 2013 crashes after opening and using any xls/xlsx file-capture.png

My System SpecsSystem Spec
16 Oct 2014   #16
Steve B

Windows 8.1
After a few hours trawling, this cured the issue here

I realise this is a late post, but this thread is still high on Google's hits when searching for the Error Code so here you go.

After a few hours trawling, this cured the issue for me.

windows 7 - Excel 2007: Intermittent 0xc0000005 crashes - Super User

Hope this helps someone.
Steve B
My System SpecsSystem Spec

 Excel 2013 crashes after opening and using any xls/xlsx file

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