Annoying "Choose Profile" in Outlook 2010

cjb4 · 27 Oct 2011

I am running Outlook 2010 32bit with Windows 7 Pro 64bit. After installing google outlook sync (and subsequently uninstalling) an annoying popup window continues to appear when I start outlook. It asks me to Choose Profile. I have only one profile named "outlook". When you click "options" you can check a box that says "check as default profile" This does not make the annoying popup go away. It still pops up the next time you start outlook. After searching the web for a fix I found one promising work around. Access control panel then select "mail" here you go in to outlook profiles and check make outlook the default profile. The problem is this doesn't work with Windows 7 64bit and Outlook 32bit. In the control panel "mail" is grayed out and when you click on it nothing happens. Does anyone know how you can access Outlook profiles with this set-up?
Thanks in advance.
Oh and there is a very long thread in Google forums with many fixes, all of which I have tried, none of which have worked. it is obviously a problem caused by google outlook sync but google has remained silent.
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pbcopter · 27 Oct 2011

Have you tried to repair Office 2010?
Go to the Control Panel
Select Programs and Features.
Go down to Microsoft Office 2010
Select change from the menu bar.
Then select repair.

cjb4 · 28 Oct 2011

Thanks pbcopter. I tried repair at you suggestion but got an error message that it can't find proofing.en-us\proof.fr\proof.msi. I have no idea what that refers to. Did a search for Proof.msi with negative results. i would hate to re-install all of Office 2010. Any thoughts?

Irene · 29 Oct 2011

There is a note in this Article which refers to 64-bit Windows version:
How to create and configure an email profile in Outlook 2010, Outlook 2007, and Outlook 2003
.
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How to configure Outlook 2010, Outlook 2007, and Outlook 2003 to open a specific email profile

To configure Outlook 2010, Outlook 2007, and Outlook 2003 so that Outlook starts with a specific email profile, follow these steps:

Click Start, and then click Run.
Copy and paste, or type the following command in the Open box, and then press ENTER:control panel
Note If you are using a 64-bit version of Windows, double-click View 32-bit Control Panel in Control Panel to display the Mail icon.
Open the Mail Setup dialog box:

For Windows 7:
- If Control Panel is in either Large icons or Small icons view, click Mail. The Mail Setup dialog box appears.
- If Control Panel is in Category view, under View by, click to select either Large icons or Small icons, and then click Mail. The Mail Setup dialog box appears.
For Windows Vista or Windows XP:
- If Control Panel is in Classic View, double-click Mail. The Mail Setup dialog box appears.
- If Control Panel is in Category View, under Control Panel, click Switch to Classic View for Windows XP, or click Classic View for Windows Vista, and then double-click Mail. The Mail Setup dialog box appears.
In the Mail Setup dialog box, click Show Profiles.
On the General tab, under When starting Microsoft Office Outlook, use this profile, click Always use this profile.
In the Always use this profile list, select the profile that you want to use, and then click OK.

cjb4 · 30 Oct 2011

Thanks but unfortunately I am unable to access mail setup this way. In the control panel "mail 32bit" is grayed out and does not respond to repeated clicking.

cjb4 · 30 Oct 2011

Saltgrass in Windows 7 Forum found the solution. Make a simple registry change

HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Options

PickLogonProfile if it is 0, no popup and 1 you will

thanks all

bjkaufman · 26 Mar 2013

This is a late reply reply, but I just read your post after having the same problem. I tried your fixed by going into REGEDIT. The PickLoginProfile is already set to 0, is this correct or do I change it to 1?

cjb4 · 27 Mar 2013

Sorry my reply wasn't very clear. It should be 0 for no pop-up. I have another problem now. My send /receive button doesn't work. I have to close and open to check for new email.