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Windows 7: Word 2010 won't start

30 May 2013   #1
regstuff

Windows 7 Professional 32bit
 
 
Word 2010 won't start

Hi,
Word 2010 (Professional Plus 2010) was working fine without any issues until yesterday when all of a sudden it stopped launching. I hadn't even restarted or just turned on the computer. Right in the middle of a login session Word 2010 started this weird behavior. I did a repair and a complete re-install also but to no avail. All other office applications seem to be working fine.

Here's a list of what I've noticed of the problem.

1. If I double-click on a word document, nothing happens. When I check the task manager there is an instance of WINWORD.exe consuming about 2000K of memory. This is true for both doc & docx files. This doesn't always happen. It's kind of inconsistent. It does launch about 5% of the time I'd say. I've check the default associations and both doc and docx are set to launch with Word 2010.

2. If I right-click on a document and choose Open With--> 2010, same problem as above. If I right-click, choose Open With, and then do a Choose default program and pick Word 2010, the program launches. Again this is not totally consistent. The program launches about 90% of the time. 10% of the cases the WINWORD.exe with 2000K memory occurs and there is no launch.

3. Word will not launch even with the Run command winword.exe. Same issue as symptom 1 above.

4. Word will not launch even if I navigate through Start Menu and go to the Office folder.

5. Word always opens if I launch it in Safe mode through the Run Command - "winword.exe /safe". Interestingly, if I put a backslash instead of a forward, "winword.exe \safe" Word launches (most of the time), but with an error message saying that no safe.doc file was found. (Obviously since I haven't created any such file)

6. Once I manage to get Word open, then the File-->Open always works to open documents.

This is what I've noticed so far. Will update if I find anything else.

Thanks for any help.


My System SpecsSystem Spec
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31 May 2013   #2
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

Please try a script from this post.
My System SpecsSystem Spec
05 Jun 2013   #3
regstuff

Windows 7 Professional 32bit
 
 

Quote   Quote: Originally Posted by Neutron16 View Post
Please try a script from this post.
Sorry for the late reply. Did as you suggested. No change in behavior.
My System SpecsSystem Spec
.

05 Jun 2013   #4
Neutron16

Windows 8.1 ; Windows 7 x86 (Dec2008-Jan2013)
 
 

Could you check Event Viewer for errors occurred at the time when Word failed to open?
Open Event Viewer
or
Event Viewer errors
My System SpecsSystem Spec
08 Jun 2013   #5
regstuff

Windows 7 Professional 32bit
 
 

Hi Neutron16.
Couldn't find anything in the eventviewer at the Office launch moments.
I seem to have a constant error that states:
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
But that doesnt seem related to the Office issue..
My System SpecsSystem Spec
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 Word 2010 won't start




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