Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Email body mysteriously disappearing!

08 Dec 2013   #1

Windows 7 64x
Email body mysteriously disappearing!

Not sure where to begin on this one.

A clients outgoing emails have started ditching the body text before arriving at the recipient end. Everything else arrives, attachments etc.

They use Outlook 2003 on Win 7. The problem happens rarely but enough to make it embarrassing and it can apparently happen with any recipient.

I could start troubleshooting but they are heavy users of email and pretty much anything I do will cause chaos.
I did however try switching off html and that seems to have helped... but why???

Many thanks in advance!

My System SpecsSystem Spec
08 Dec 2013   #2

Windows 8

The culprit might be any application or plugin that "filters" their mail, probably an antivirus. There are known problems with AVG producing blank email bodies for example, it also happens with NOD32 and probably others. Keep in mind this could be on both ends.

More info :
Email functionality issues with ESET Smart Security: Solution checklist - ESET Knowledgebase
AVG | AVG Support and Discussion Forums
My System SpecsSystem Spec
10 Dec 2013   #3

Windows 7 64x

Ha, good thinking, they have eset smart security. I'll update it to v7 and see what happens. Thanks muchly!!
My System SpecsSystem Spec


 Email body mysteriously disappearing!

Thread Tools

Similar help and support threads
Thread Forum
Body of email not showing in one particular email in Windows Live Mail
I have an email I get on a regular basis that I can see who it's from and the subject line but the body of the email is blank. I have problems with it in WLM but I can view it just fine in web mail and from my iPhone. Not sure if it's an issue on the end of the person who's sending it or an issue...
Browsers & Mail
email body shown as attachment
After working fine for four months in Win7 Ultimate, W.L.M. now displays the bodies of emails as attachments when I first open them. The next time I open them, or after a relaunch of W.L.M., they will probably show normally. How to fix ?
Browsers & Mail
Files Mysteriously Disappearing from Hard Drive
A computer has a 1TB drive as the boot drive (C. It had 800GB of files on it. When the user booted recently, most of the files were deleted from the hard drive. I installed the drive in another computer, and the files show up as deleted. The computer passes malware and virus scans without issue. ...
Hardware & Devices
OLK 07 subject heading in the body of the email from a auto response.
I have setup a auto response for a particular mailbox In the auto response email I want the subject heading to appear in the body of the email. Does anyone know any strings or code I need to put in
Microsoft Office
Files mysteriously disappearing from external drive ???
Hi all Glad I found this forum. Hoping one of you uber smart people can help me figure out wtf is going on in my computer. Long story short: I have a Seagate external drive hooked up. I back all my data up to it. The other day I accessed it and to my shock ALL FILES were gone. Poof. We're ...
System Security

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 23:42.
Twitter Facebook Google+