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Windows 7: MS Word 2007 runs in W7 Safe Mode Only?

03 Jan 2014   #11

Western Australia

Quote   Quote: Originally Posted by Golden View Post
Jeez what a mess. The only thing I can think of now is to reinstall Word now thar you used a /R on the chkdsk. If that doesn't work, then a reinstall of Windows and Office would be the way to go (painful I know).

If you do decide to do a reinstall, we should do a proper clean up that drive first. Let us know.
Jeez what a mess - well that's not a good start - I already did a reinstall of Office and that didn't fix it - but MS Word is now working - the only remaining error is the printer issue - I believe this \Windows\System32\spool\drivers\x64\3\CNMUIA2.DLL. obviously refers to a driver - and the bad HD cluster that was replaced is now causing the printer area - I have to say that the last CHKDSK reads much cleaner than previous entries - so (maybe an eternal optimist) I think good progress has been made.

Thanks heaps for the input and suggestions Golden

My System SpecsSystem Spec
03 Jan 2014   #12
Microsoft MVP

Windows 7 Ult. x64

No worries. Keep us informed, we'll sort it one way or the other.

Out of interest, how old is this hard disk?
My System SpecsSystem Spec
03 Jan 2014   #13

Western Australia

Hi Golden,

The HD is about 4 years old.

Now the issue has well and truly swung over to problems getting anything printed to my Cannon Pixma MP640 - either from my Desktop or my wireless Notebook.
* The Printer was initially shown in Devices and Printers but not set as default and didn't present a right click option to make it the default.
* Troubleshoot has an ! next to it - says the driver is not installed.
* Taskbar says new driver being installed - but troubleshooter says unable to fix and CannonMP640 doesn't have a driver - though taskbar says driver installed.
* Tried downloading and installing new driver.
* Tried resetting spool.
* Tried finding printer (not listed) in MS Word - receive Active Directory Domain Services is currently unavailable.
* Hardware - properties - driver - update driver - says best driver already installed!

Attempted printing - PixmaMP640 is turned on - but print from MS Word on Laptop says printer if offline.

Have tried re-installing printer software on Desktop.

My System SpecsSystem Spec

04 Jan 2014   #14
Microsoft MVP

Windows 7 Ult. x64

Uninstall the printer drivers as you normal would, then do a clean up using this:
Drivers - Clean Left over Files after Uninstalling

Now reinstall the printer again.

For the HDD, install CrystalDiskInfo and run it - upload a screencapture image once it analyses the health of your HDD.
My System SpecsSystem Spec
04 Jan 2014   #15

Western Australia

OK finally got rid of that useless MP640 in Printers and Devices and I believe I've removed all the drivers via normal method - via Printers and Devices..etc

Not confident enough to use that clean up tool - worries I might remove other stuff

Can you advise what I need to look fo to clean up and delete printer driver wise?

OH - and one last point - after reading the notes - would consider it essential to run that it safe mode?

IGNORE ALL ABOVE - EURECA - FIXED!! - It was the complete uninstallation of the drivers and needed to remove the MP640 from printers and devices, combined with a full uninstallation of ALL software components - and full reinstallation that resulted in a comlete and proper installation of software and drivers - so all good.

Thanks again for your assistance and ideas Golden!
My System SpecsSystem Spec

 MS Word 2007 runs in W7 Safe Mode Only?

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