Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Outlook 2007 crashing at start up

28 Jan 2014   #1
Mr Davo

Windows 7 (XP, by Virtualization)
Outlook 2007 crashing at start up

Hi Everyone,

I am experiencing some issues with my Outlook 2007 program. Recently it started crashing at start up.

After the first crash, I saw the following message -

Which ever option I select Outlook invariably crashes again -

I then attempt to start Outlook from the command prompt with the /safe switch, and see the following -

I then select Yes and the repair process starts -

Even though the repair appears to have gone well when I start Outlook again (after rebooting the computer) I am back at the start...Outlook crashes, if I then try to start Outlook in Safe Mode it crashes again, etc...

In an attempt to further diagnose and fix this issue I have been to the following Microsoft resource -

Outlook 2007: Troubleshooting Outlook Crashes

From this page I took the advice to download and run the "Outlook Product Stability Diagnostic tool", and the results report is linked below -

If anybody has any suggestions on how to fix this issue they will be greatly appreciated.

Kind Regards,


My System SpecsSystem Spec
29 Jan 2014   #2

Windows 7 ultimate x64

Hi, check for any entries in event viewer

Start > Run > eventvwr.exe
Might be something useful. Let us know.
My System SpecsSystem Spec
29 Jan 2014   #3

Windows 7 Home Premium 64Bit

1. Open Microsoft Word and left top corner you can see the Office Button.
2. Click on that button and you can see word options.
3. Navigate to Advanced tab on the left side.
4. In the Display section search for Show this number of Recent Documents and make it as “0″ (Zero). So that your word cache will be cleared.
Do the same for Excel and all others.
We have other way to modify in the registry also.
1. Start — > Run — > regedit.
2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\File MRU

I dont use Outlook so im not sure if these still apply but according to the microsoft help service, this is the way to go.
My System SpecsSystem Spec

30 Jan 2014   #4

Windows 7 Home Premium

There are alot of reasons causing Outlook 2007 Carsh. Some of them are listed below.

1. Outdated Outlook installation
2. Add-ins or extensions issues
3. Problematic Outlook profile
4. Corrupted Outlook installation
5. Damaged Outlook data file (PST)
6. Damaged Windows profile
7. System specific problems

System specific problems Details- If testing through new Windows profile doesn’t help, the issue could be machine-related. It could occur due to problems like faulty RAM, damaged files, wrong data in HKEY_Local_Machine hive, incompatible software or faulty Windows. So to check this behavior, you can perform steps like using Outlook on a different system, checking Office installation, performing Windows clean boot, replacing the corrupted RAM and other similar steps.

Content from - Microsoft Outlook 2007 Keeps Crashing
My System SpecsSystem Spec
30 Jan 2014   #5
Mr Davo

Windows 7 (XP, by Virtualization)
Business Contact Manager for Outlook 2007 SP2 was the source of the is

Hi Everyone,

I have found a solution to this challenge. The cause of the issue was the Business Contacts Manager, an optional add on for Office 2007.

I started Word, and Excel, and when I started Excel I saw the message below -

Followed by...

I then inserted the 2nd Office Installation CD into the computer and clicked on OK. After some time the installation finished (and no dialog was presented to inform of successful installation, or otherwise).

When I started Outlook I was then presented with -

At this point it didn't really matter whether I selected Yes or No, the BCM (Business Contacts Manager) would malfunction with this message -

Checking the Service revealed that it was indeed already running, furthermore manually turning the Service on and then back on again, whilst Outlook was shut down did not help the BCM to start correctly when next I stated Outlook!

Ultimately I made the decision to uninstall the BCM and everything works fine now.

I hope that this helps others who may experience this technical challenge.

Kind Regards,

My System SpecsSystem Spec
06 Feb 2014   #6

Windows 7

Generally, this crashing problem or error may occur for the reason :
  • over sized problem in your outlook.
  • large emails are loaded on your outlook.
  • abnormally closed or shut-down your outlook.
  • running another program like antivirus tool or any other.
Above are the main reason behind your problem. So, you required to fix this outlook error code or problem through this very easy steps are given below:
  • you never store the any outlook files on the network drives or server.
  • temporary stop the running program, if you are facing that program are create the problem.
  • never close your outlook abnormally.
  • do not store large emails in your outlook. it may create the some problem in your outlook.
These are the best steps to solve your Outlook 2007 crashing at start up.
My System SpecsSystem Spec
06 Feb 2014   #7
Mr Davo

Windows 7 (XP, by Virtualization)

Thanks for the helpful insights. I did find the solution (as written below) to be the BCM (Business Contacts Manager) in this case.
My System SpecsSystem Spec

 Outlook 2007 crashing at start up

Thread Tools

Similar help and support threads
Thread Forum
Outlook 2007 - Cannot start, open outlook window, set of folders...
Hi See attachment for exact error. Just started this evening although have been using outlook earlier in the day. I have run through everything here that is applicable for pop mail. Additionally I have Run a repair of office 2007 Tried the noextensions switch
Microsoft Office
Outlook 2007 Freezes on Start Up
Hello. I am configuring a PC for a new user but his Outlook 2007 freezes when you start it up, including when trying Safe Mode. This happened on his previous computer so it is not specific to this new one. Any ideas?
Microsoft Office
Outlook 2007 crashing on running (Safe Mode appears ok)
Issue with Microsoft Office and Outlook only running in safe mode or configuring on each initiation of any MS program. Whilst the usual uninstall process and repair failed I managed to find the MS removal tool for MS Office 2007. All done. For reference if any one drops in on this post : ...
Microsoft Office
Outlook 2007, Exchange 2007, S/MIME and Winmail.dat
Ok so this probs isn't the ideal forum for Outlook and Exchange queries, but I know theres many skilled technical people on here, so posting on the off chance. Anyway I run Outlook 2007 at work and I recently migrated from Exchange 2003 to Exchange 2007. I like to secure my email communication...
Microsoft Office
Outlook 2007 in start menu
Hello, this is a question for Seven and Vista. Is there any way to remove e-mail results in start menu with Outlook 2007 without disabling completely Outlook indexing?
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:08.
Twitter Facebook Google+